View Alert # 9117
Last updated: 11/14/2012 8:02 AM
Service:
ITSERVICEDESK, CA
Event Type:
Scheduled Maintenance
Responsible Service Group:
ATS
Status:
Closed
Description:
Service Available During Maintenance
Approximate Start:
11/09/2012 8:00 AM
Approximate End:
11/13/2012 5:00 PM
Resolution:
This maintenance completed unsuccessfully.
Contact forms that feed into CA are not processing properly.
A separate Service Alert has been created to handle this issue.
To reflect the merged IT Services organization, the IT ServiceDesk(CA) ticketing areas and groups will be updated to ITS. Beginning on Friday, November 9, the AIS name within CA will be changed to ITS. Beginning Monday, November 12, the ATS name within CA will be changed to ITS. All changes will be completed by Tuesday, November 13.
Contact forms that feed into CA are not processing properly.
A separate Service Alert has been created to handle this issue.
To reflect the merged IT Services organization, the IT ServiceDesk(CA) ticketing areas and groups will be updated to ITS. Beginning on Friday, November 9, the AIS name within CA will be changed to ITS. Beginning Monday, November 12, the ATS name within CA will be changed to ITS. All changes will be completed by Tuesday, November 13.
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For Additional Assistance: Contact the ATS Help Desk at (517) 432-6200.
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