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View Alert # 9136

Last updated: 11/14/2012 11:50 AM
Service:
BLUEBOX, IT SERVICEDESK, CA
Event Type:
Service Alert

Responsible Service Group:
ITS-TNS
Status:
Closed

Description:
Customers are reporting BLUEBOX, IT SERVICEDESK, CA problems

Approximate Start:
11/14/2012 8:02 AM
Approximate End:
11/14/2012 11:35 AM

Actual End:
11/14/2012 11:50 AM

Resolution:
Bluebox rolled back to previous version. All functions restored.

Bluebox service, contact forms and email that feeds into CA are not processing properly. Service sponsors are investigating.

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For Additional Assistance: Contact IT Services at (517) 432-6200.





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