This is the Service Status site for Michigan State University. If you have any questions or need additional assistance, contact the MSU IT Service Desk at 517-432-6200 or ithelp@msu.edu.

Services

36 up
2 issue
1 down
Groups Services status
Group Administrative.
Service Management Tools status is up.
Alumni and Advancement status is up.
Application Services status is up.
Auxiliary Systems status is up.
Business Intelligence & Analytics status is degraded-performance with ongoing incident.
eCommerce Solutions status is up.
Faculty Information Management status is up.
Finance status is up.
Human Resources & Payroll status is up.
Research Systems status is up.
Student Systems status is up.
Group Collaboration Tools & Communication.
Collaboration Tools status is up.
Document Imaging status is up.
Email status is up.
Mobile Services status is up.
Telephony status is up.
Television status is up.
Website status is up.
Group Data Services.
Enterprise Data Warehouse status is up.
Group Health Information Technology.
Clinical Systems status is up.
Electronic Medical Records (EMR) status is degraded-performance with ongoing incident.
Radiology Services status is up.
Group Infrastructure.
Data Center Services status is up.
Database Hosting & Administration status is up.
Enterprise Monitoring status is up.
Enterprise Scheduling status is up.
Enterprise Search status is up.
Facilities status is up.
Integration Services status is up.
Networking status is up.
Server Hosting status is up.
Storage status is up.
Website Hosting status is up.
Group Research & Archives.
Research Administration status is up.
Group Security & Compliance.
Identity & Access Management status is up.
Security Notifications status is up.
Group Teaching & Learning.
Classroom & Computer Lab Services status is up.
Instructional Technology Services status is up and currently is under maintenance.
Media Production & Delivery Solutions status is down with ongoing incident.

Notifications

Group Teaching & Learning. Media Production & Delivery Solutions status is down with ongoing incident.
[Incident - Resolved] Kaltura MediaSpace Is Unavailable - monitoring, 31 Mar 2020 10:15am EDT

On Monday, March 30, 2020 at 6:00 PM, an incident was reported that impacted Kaltura MediaSpace and viewing MediaSpace videos on D2L. On Tuesday, March 31, 2020 at 10:14 AM the service provider has confirmed resolution of the issue, but they will continue to monitor it throughout the day.

investigating, 30 Mar 2020 6:00pm EDT

On Monday, March 30, 2020 at 6:00 PM, an incident was reported that impacted Kaltura MediaSpace and viewing Mediaspace videos on D2L. The next update will be provided at 10:00 AM on Tuesday, March 31, 2020.

[Incident - Investigating] Kaltura MediaSpace Is Unavailable - investigating, 02 Apr 2020 5:11pm EDT

On Thursday, April 2, 2020 at 11:45 AM, an incident was reported that impacts Kaltura MediaSpace. MediaSpace Playlists created prior to 11am today, 04/02/2020, are not functioning when embedded into D2L. The service providers are aware and they are working to resolve the incident. The next update will be provided at 10 AM on Friday, April 3, 2020.

investigating, 02 Apr 2020 11:52am EDT

On Thursday, April 2, 2020 at 11:45 AM, an incident was reported that impacts Kaltura MediaSpace. MediaSpace Playlists created prior to 11am today, 04/02/2020, are not functioning when embedded into D2L. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Thursday, April 2, 2020.

Group Teaching & Learning. Instructional Technology Services status is up with ongoing incident.
MSU Zoom Web Conferencing - Policy Change Beginning April 1, 2020

01 Apr 2020 6:00am EDT - 08 Apr 2020 6:00am EDT

Group Health Information Technology. Electronic Medical Records (EMR) status is degraded-performance with ongoing incident.
[Incident - Investigating] Electronic Health Records (EHR / EMR) / Athena Is Experiencing Performance Issues During Check-In - investigating, 27 Mar 2020 9:35am EDT

On Friday, March 27, 2020 at 9:35 AM, an incident was reported that impacts Electronic Health Records (EHR / EMR) / Athena. Users are experiencing intermittent error messages during check-in; the issue is affecting the ability to record accurate co-pay collection details. The service providers are aware and Athena is actively investigating the issue. The next update will be provided at 5:00 PM on Tuesday, March 31, 2020.

Group Administrative. Business Intelligence & Analytics status is degraded-performance with ongoing incident.
[Incident - Identified] Cognos Is Experiencing Performance Issues - identified, 03 Aug 2018 12:10pm EDT

On Friday, August 3, 2018 at 12:00 PM, an issue was reported that impacts Cognos Business Intelligence generating PDF and Excel reports. The service providers are aware and assessing options to resolve the issue. The suggested work-around is to schedule generation of the PDF and deliver via email instead.

The next update will be provided at 5:00 PM on Friday, July 3, 2020.

Also, note the following EBS Compatibility Matrix of supported web browsers for best functionality in Cognos Business Intelligence:

https://hr.msu.edu/ebshelp/your-computer/FullCompatibilityMatrix.pdf

identified, 03 Aug 2018 12:00pm EDT

On Friday, August 3, 2018 at 12:00 PM, an issue was reported that impacts Cognos Business Intelligence generating PDF and Excel reports. The service providers are aware and assessing options to resolve the issue. Suggested work-around is to schedule generation of the PDF and deliver via email.

The next update will be provided at 9:00 AM on Friday, September 21, 2018.
 

Planned Maintenance

Services history

Service Management Tools

Service Management Tools status on 03 Apr 2020 was .
Service Management Tools status on 02 Apr 2020 was .
Service Management Tools status on 01 Apr 2020 was .
Service Management Tools status on 31 Mar 2020 was .
Service Management Tools status on 30 Mar 2020 was .
Service Management Tools status on 29 Mar 2020 was .
Service Management Tools status on 28 Mar 2020 was .

Alumni and Advancement

Alumni and Advancement status on 03 Apr 2020 was .
Alumni and Advancement status on 02 Apr 2020 was .
Alumni and Advancement status on 01 Apr 2020 was .
Alumni and Advancement status on 31 Mar 2020 was .
Alumni and Advancement status on 30 Mar 2020 was .
Alumni and Advancement status on 29 Mar 2020 was .
Alumni and Advancement status on 28 Mar 2020 was .

Application Services

Application Services status on 03 Apr 2020 was .
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Application Services status on 01 Apr 2020 was .
Application Services status on 31 Mar 2020 was .
Application Services status on 30 Mar 2020 was .
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Auxiliary Systems

Auxiliary Systems status on 03 Apr 2020 was .
Auxiliary Systems status on 02 Apr 2020 was .
Auxiliary Systems status on 01 Apr 2020 was .
Auxiliary Systems status on 31 Mar 2020 was .
Auxiliary Systems status on 30 Mar 2020 was .
Auxiliary Systems status on 29 Mar 2020 was .
Auxiliary Systems status on 28 Mar 2020 was .

Business Intelligence & Analytics

Business Intelligence & Analytics status on 03 Apr 2020 was and had incident.
Business Intelligence & Analytics status on 02 Apr 2020 was and had incident.
Business Intelligence & Analytics status on 01 Apr 2020 was and had incident.
Business Intelligence & Analytics status on 31 Mar 2020 was and had incident.
Business Intelligence & Analytics status on 30 Mar 2020 was and had incident.
Business Intelligence & Analytics status on 29 Mar 2020 was and had incident.
Business Intelligence & Analytics status on 28 Mar 2020 was and had incident.

eCommerce Solutions

eCommerce Solutions status on 03 Apr 2020 was .
eCommerce Solutions status on 02 Apr 2020 was .
eCommerce Solutions status on 01 Apr 2020 was .
eCommerce Solutions status on 31 Mar 2020 was .
eCommerce Solutions status on 30 Mar 2020 was .
eCommerce Solutions status on 29 Mar 2020 was .
eCommerce Solutions status on 28 Mar 2020 was .

Faculty Information Management

Faculty Information Management status on 03 Apr 2020 was .
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Faculty Information Management status on 31 Mar 2020 was .
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Finance

Finance status on 03 Apr 2020 was .
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Finance status on 31 Mar 2020 was .
Finance status on 30 Mar 2020 was .
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Finance status on 28 Mar 2020 was .

Human Resources & Payroll

Human Resources & Payroll status on 03 Apr 2020 was .
Human Resources & Payroll status on 02 Apr 2020 was .
Human Resources & Payroll status on 01 Apr 2020 was .
Human Resources & Payroll status on 31 Mar 2020 was .
Human Resources & Payroll status on 30 Mar 2020 was and was under maintenance.
Human Resources & Payroll status on 29 Mar 2020 was and was under maintenance.
Human Resources & Payroll status on 28 Mar 2020 was and was under maintenance.

Research Systems

Research Systems status on 03 Apr 2020 was .
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Research Systems status on 01 Apr 2020 was .
Research Systems status on 31 Mar 2020 was .
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Research Systems status on 28 Mar 2020 was .

Student Systems

Student Systems status on 03 Apr 2020 was .
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Student Systems status on 31 Mar 2020 was .
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Student Systems status on 28 Mar 2020 was .

Collaboration Tools & Communication

Collaboration Tools

Collaboration Tools status on 03 Apr 2020 was .
Collaboration Tools status on 02 Apr 2020 was .
Collaboration Tools status on 01 Apr 2020 was and had incident.
Collaboration Tools status on 31 Mar 2020 was .
Collaboration Tools status on 30 Mar 2020 was .
Collaboration Tools status on 29 Mar 2020 was .
Collaboration Tools status on 28 Mar 2020 was .

Document Imaging

Document Imaging status on 03 Apr 2020 was .
Document Imaging status on 02 Apr 2020 was .
Document Imaging status on 01 Apr 2020 was .
Document Imaging status on 31 Mar 2020 was .
Document Imaging status on 30 Mar 2020 was .
Document Imaging status on 29 Mar 2020 was .
Document Imaging status on 28 Mar 2020 was .

Email

Email status on 03 Apr 2020 was .
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Email status on 31 Mar 2020 was .
Email status on 30 Mar 2020 was .
Email status on 29 Mar 2020 was .
Email status on 28 Mar 2020 was .

Mobile Services

Mobile Services status on 03 Apr 2020 was .
Mobile Services status on 02 Apr 2020 was .
Mobile Services status on 01 Apr 2020 was .
Mobile Services status on 31 Mar 2020 was .
Mobile Services status on 30 Mar 2020 was .
Mobile Services status on 29 Mar 2020 was .
Mobile Services status on 28 Mar 2020 was .

Telephony

Telephony status on 03 Apr 2020 was .
Telephony status on 02 Apr 2020 was .
Telephony status on 01 Apr 2020 was .
Telephony status on 31 Mar 2020 was .
Telephony status on 30 Mar 2020 was .
Telephony status on 29 Mar 2020 was .
Telephony status on 28 Mar 2020 was .

Television

Television status on 03 Apr 2020 was .
Television status on 02 Apr 2020 was .
Television status on 01 Apr 2020 was .
Television status on 31 Mar 2020 was .
Television status on 30 Mar 2020 was .
Television status on 29 Mar 2020 was .
Television status on 28 Mar 2020 was .

Website

Website status on 03 Apr 2020 was .
Website status on 02 Apr 2020 was and was under maintenance.
Website status on 01 Apr 2020 was .
Website status on 31 Mar 2020 was .
Website status on 30 Mar 2020 was .
Website status on 29 Mar 2020 was .
Website status on 28 Mar 2020 was .

Enterprise Data Warehouse

Enterprise Data Warehouse status on 03 Apr 2020 was .
Enterprise Data Warehouse status on 02 Apr 2020 was .
Enterprise Data Warehouse status on 01 Apr 2020 was .
Enterprise Data Warehouse status on 31 Mar 2020 was .
Enterprise Data Warehouse status on 30 Mar 2020 was .
Enterprise Data Warehouse status on 29 Mar 2020 was .
Enterprise Data Warehouse status on 28 Mar 2020 was .

Health Information Technology

Clinical Systems

Clinical Systems status on 03 Apr 2020 was .
Clinical Systems status on 02 Apr 2020 was .
Clinical Systems status on 01 Apr 2020 was .
Clinical Systems status on 31 Mar 2020 was .
Clinical Systems status on 30 Mar 2020 was .
Clinical Systems status on 29 Mar 2020 was .
Clinical Systems status on 28 Mar 2020 was .

Electronic Medical Records (EMR)

Electronic Medical Records (EMR) status on 03 Apr 2020 was and had incident.
Electronic Medical Records (EMR) status on 02 Apr 2020 was and had incident.
Electronic Medical Records (EMR) status on 01 Apr 2020 was and had incident.
Electronic Medical Records (EMR) status on 31 Mar 2020 was and had incident.
Electronic Medical Records (EMR) status on 30 Mar 2020 was and had incident.
Electronic Medical Records (EMR) status on 29 Mar 2020 was and had incident.
Electronic Medical Records (EMR) status on 28 Mar 2020 was and had incident.

Radiology Services

Radiology Services status on 03 Apr 2020 was .
Radiology Services status on 02 Apr 2020 was .
Radiology Services status on 01 Apr 2020 was .
Radiology Services status on 31 Mar 2020 was .
Radiology Services status on 30 Mar 2020 was .
Radiology Services status on 29 Mar 2020 was .
Radiology Services status on 28 Mar 2020 was .

Data Center Services

Data Center Services status on 03 Apr 2020 was .
Data Center Services status on 02 Apr 2020 was .
Data Center Services status on 01 Apr 2020 was .
Data Center Services status on 31 Mar 2020 was .
Data Center Services status on 30 Mar 2020 was .
Data Center Services status on 29 Mar 2020 was .
Data Center Services status on 28 Mar 2020 was .

Database Hosting & Administration

Database Hosting & Administration status on 03 Apr 2020 was .
Database Hosting & Administration status on 02 Apr 2020 was .
Database Hosting & Administration status on 01 Apr 2020 was .
Database Hosting & Administration status on 31 Mar 2020 was .
Database Hosting & Administration status on 30 Mar 2020 was .
Database Hosting & Administration status on 29 Mar 2020 was .
Database Hosting & Administration status on 28 Mar 2020 was .

Enterprise Monitoring

Enterprise Monitoring status on 03 Apr 2020 was .
Enterprise Monitoring status on 02 Apr 2020 was .
Enterprise Monitoring status on 01 Apr 2020 was .
Enterprise Monitoring status on 31 Mar 2020 was .
Enterprise Monitoring status on 30 Mar 2020 was .
Enterprise Monitoring status on 29 Mar 2020 was .
Enterprise Monitoring status on 28 Mar 2020 was .

Enterprise Scheduling

Enterprise Scheduling status on 03 Apr 2020 was .
Enterprise Scheduling status on 02 Apr 2020 was .
Enterprise Scheduling status on 01 Apr 2020 was .
Enterprise Scheduling status on 31 Mar 2020 was .
Enterprise Scheduling status on 30 Mar 2020 was .
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Enterprise Search

Enterprise Search status on 03 Apr 2020 was .
Enterprise Search status on 02 Apr 2020 was .
Enterprise Search status on 01 Apr 2020 was .
Enterprise Search status on 31 Mar 2020 was .
Enterprise Search status on 30 Mar 2020 was .
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Facilities

Facilities status on 03 Apr 2020 was .
Facilities status on 02 Apr 2020 was .
Facilities status on 01 Apr 2020 was .
Facilities status on 31 Mar 2020 was .
Facilities status on 30 Mar 2020 was .
Facilities status on 29 Mar 2020 was .
Facilities status on 28 Mar 2020 was .

Integration Services

Integration Services status on 03 Apr 2020 was .
Integration Services status on 02 Apr 2020 was .
Integration Services status on 01 Apr 2020 was .
Integration Services status on 31 Mar 2020 was .
Integration Services status on 30 Mar 2020 was .
Integration Services status on 29 Mar 2020 was .
Integration Services status on 28 Mar 2020 was .

Networking

Networking status on 03 Apr 2020 was .
Networking status on 02 Apr 2020 was .
Networking status on 01 Apr 2020 was and was under maintenance.
Networking status on 31 Mar 2020 was and was under maintenance.
Networking status on 30 Mar 2020 was .
Networking status on 29 Mar 2020 was .
Networking status on 28 Mar 2020 was .

Server Hosting

Server Hosting status on 03 Apr 2020 was .
Server Hosting status on 02 Apr 2020 was .
Server Hosting status on 01 Apr 2020 was .
Server Hosting status on 31 Mar 2020 was .
Server Hosting status on 30 Mar 2020 was .
Server Hosting status on 29 Mar 2020 was .
Server Hosting status on 28 Mar 2020 was .

Storage

Storage status on 03 Apr 2020 was .
Storage status on 02 Apr 2020 was .
Storage status on 01 Apr 2020 was .
Storage status on 31 Mar 2020 was .
Storage status on 30 Mar 2020 was .
Storage status on 29 Mar 2020 was .
Storage status on 28 Mar 2020 was .

Website Hosting

Website Hosting status on 03 Apr 2020 was .
Website Hosting status on 02 Apr 2020 was .
Website Hosting status on 01 Apr 2020 was .
Website Hosting status on 31 Mar 2020 was .
Website Hosting status on 30 Mar 2020 was .
Website Hosting status on 29 Mar 2020 was .
Website Hosting status on 28 Mar 2020 was .

Research & Archives

Research Administration

Research Administration status on 03 Apr 2020 was .
Research Administration status on 02 Apr 2020 was .
Research Administration status on 01 Apr 2020 was .
Research Administration status on 31 Mar 2020 was .
Research Administration status on 30 Mar 2020 was .
Research Administration status on 29 Mar 2020 was .
Research Administration status on 28 Mar 2020 was .

Security & Compliance

Identity & Access Management

Identity & Access Management status on 03 Apr 2020 was .
Identity & Access Management status on 02 Apr 2020 was .
Identity & Access Management status on 01 Apr 2020 was .
Identity & Access Management status on 31 Mar 2020 was .
Identity & Access Management status on 30 Mar 2020 was .
Identity & Access Management status on 29 Mar 2020 was .
Identity & Access Management status on 28 Mar 2020 was .

Security Notifications

Security Notifications status on 03 Apr 2020 was .
Security Notifications status on 02 Apr 2020 was .
Security Notifications status on 01 Apr 2020 was .
Security Notifications status on 31 Mar 2020 was .
Security Notifications status on 30 Mar 2020 was .
Security Notifications status on 29 Mar 2020 was .
Security Notifications status on 28 Mar 2020 was .

Teaching & Learning

Classroom & Computer Lab Services

Classroom & Computer Lab Services status on 03 Apr 2020 was .
Classroom & Computer Lab Services status on 02 Apr 2020 was .
Classroom & Computer Lab Services status on 01 Apr 2020 was .
Classroom & Computer Lab Services status on 31 Mar 2020 was .
Classroom & Computer Lab Services status on 30 Mar 2020 was .
Classroom & Computer Lab Services status on 29 Mar 2020 was .
Classroom & Computer Lab Services status on 28 Mar 2020 was .

Instructional Technology Services

Instructional Technology Services status on 03 Apr 2020 was and was under maintenance.
Instructional Technology Services status on 02 Apr 2020 was and was under maintenance.
Instructional Technology Services status on 01 Apr 2020 was and was under maintenance.
Instructional Technology Services status on 31 Mar 2020 was .
Instructional Technology Services status on 30 Mar 2020 was and had incident.
Instructional Technology Services status on 29 Mar 2020 was .
Instructional Technology Services status on 28 Mar 2020 was .

Media Production & Delivery Solutions

Media Production & Delivery Solutions status on 03 Apr 2020 was and had incident.
Media Production & Delivery Solutions status on 02 Apr 2020 was and had incident.
Media Production & Delivery Solutions status on 01 Apr 2020 was and had incident.
Media Production & Delivery Solutions status on 31 Mar 2020 was and had incident.
Media Production & Delivery Solutions status on 30 Mar 2020 was and had incident.
Media Production & Delivery Solutions status on 29 Mar 2020 was .
Media Production & Delivery Solutions status on 28 Mar 2020 was .