This is the Service Status site for Michigan State University. If you have any questions or need additional assistance, contact the MSU IT Service Desk at 517-432-6200 or ithelp@msu.edu.

Services

34 up
4 issue
1 down
Groups Services status
Group Administrative.
Service Management Tools status is up.
Alumni and Advancement status is up.
Application Services status is down and currently is under maintenance.
Auxiliary Systems status is up.
Business Intelligence & Analytics status is degraded-performance with ongoing incident.
eCommerce Solutions status is up.
Faculty Information Management status is up.
Finance status is up.
Human Resources & Payroll status is up.
Research Systems status is up.
Student Systems status is up.
Group Collaboration Tools & Communication.
Collaboration Tools status is up.
Document Imaging status is up.
Email status is up.
Mobile Services status is up.
Telephony status is up.
Television status is up.
Website status is up.
Group Data Services.
Enterprise Data Warehouse status is up.
Group Health Information Technology.
Clinical Systems status is up.
Electronic Medical Records (EMR) status is degraded-performance with ongoing incident.
Radiology Services status is up.
Group Infrastructure.
Data Center Services status is up.
Database Hosting & Administration status is up.
Enterprise Monitoring status is up.
Enterprise Scheduling status is up.
Enterprise Search status is up.
Facilities status is up.
Integration Services status is up.
Networking status is degraded-performance with ongoing incident.
Server Hosting status is up.
Storage status is up.
Website Hosting status is up.
Group Research & Archives.
Research Administration status is up.
Group Security & Compliance.
Identity & Access Management status is up.
Security Notifications status is up.
Group Teaching & Learning.
Classroom & Computer Lab Services status is up.
Instructional Technology Services status is up.
Media Production & Delivery Solutions status is degraded-performance with ongoing incident.

Notifications

Group Administrative. Application Services status is down with ongoing incident.
Group Infrastructure. Networking status is degraded-performance with ongoing incident.
[Incident - Investigating] Network Wireless in University Village Is Experiencing Performance Issues - investigating, 15 Sep 2020 11:59am EDT

On Tuesday, September 15, 2020 at 11:59 AM, an incident was reported that impacts Network Wireless in University Village and in 1855 Place. The service providers are aware and they are working to resolve the incident. The current recommended work-around is to use a wired Ethernet connection. Deployment of personal wireless routers in the locations may be contributing to the problem.

The next update will be provided at 5:00 PM on Friday, September 25, 2020.

[Incident - Monitoring] Network Wireless Advisory on MSUNet 3.0 and iOS version 14 - monitoring, 17 Sep 2020 12:01pm EDT

The new iOS 14 default setting that will disrupt connection to MSUNet 3.0. Please see Knowledge Link: itservicedesk.msu.edu/KB/421761

Group Health Information Technology. Electronic Medical Records (EMR) status is degraded-performance with ongoing incident.
[Incident - Investigating] Electronic Health Records (EHR / EMR) / Athena Is Experiencing Performance Issues - investigating, 17 Sep 2020 11:35am EDT

On Thursday, September 17, 2020 at 11:35 AM, an incident was reported that impacts Electronic Health Records (EHR / EMR) / Athena. Group calls related to order reminders are not completing properly. Other Athena services are not affected at this time.

The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Friday, September 25, 2020.

Group Teaching & Learning. Media Production & Delivery Solutions status is degraded-performance with ongoing incident.
[Incident - Monitoring] Kaltura MediaSpace Is Experiencing Performance Issues - monitoring, 08 Sep 2020 6:24pm EDT

On Tuesday, September 8, 2020 at 6:24 PM, an incident was reported that impacts Kaltura MediaSpace. Kaltura reports longer than normal processing time to encode entries and an overall delay in the transcoding queue. They also confirm delays in upload processing.

An updated status of current issues is posted at Kaltura's website: https://status.kaltura.com/

Captioning Sync – In Progress – The Captions queue is processing normally. We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution.

The service providers are aware and they are continuing to monitor the issue.

Group Administrative. Business Intelligence & Analytics status is degraded-performance with ongoing incident.
[Incident - Identified] Cognos Is Experiencing Performance Issues - identified, 03 Aug 2018 12:10pm EDT

On Friday, August 3, 2018 at 12:00 PM, an issue was reported that impacts Cognos Business Intelligence generating PDF and Excel reports. The service providers are aware and assessing options to resolve the issue. The suggested work-around is to schedule generation of the PDF and deliver via email instead.

The next update will be provided at 5:00 PM on Friday, January 29, 2021.

Also, note the following EBS Compatibility Matrix of supported web browsers for best functionality in Cognos Business Intelligence:

https://hr.msu.edu/ebshelp/your-computer/FullCompatibilityMatrix.pdf

identified, 03 Aug 2018 12:00pm EDT

On Friday, August 3, 2018 at 12:00 PM, an issue was reported that impacts Cognos Business Intelligence generating PDF and Excel reports. The service providers are aware and assessing options to resolve the issue. Suggested work-around is to schedule generation of the PDF and deliver via email.

The next update will be provided at 9:00 AM on Friday, September 21, 2018.
 

Planned Maintenance

Services history

Service Management Tools

Service Management Tools status on 19 May 2016 was .
Service Management Tools status on 18 May 2016 was .
Service Management Tools status on 17 May 2016 was .
Service Management Tools status on 16 May 2016 was .
Service Management Tools status on 15 May 2016 was and was under maintenance.
Service Management Tools status on 14 May 2016 was .
Service Management Tools status on 13 May 2016 was .

Alumni and Advancement

Alumni and Advancement status on 19 May 2016 was .
Alumni and Advancement status on 18 May 2016 was .
Alumni and Advancement status on 17 May 2016 was .
Alumni and Advancement status on 16 May 2016 was .
Alumni and Advancement status on 15 May 2016 was .
Alumni and Advancement status on 14 May 2016 was .
Alumni and Advancement status on 13 May 2016 was .

Application Services

Application Services status on 19 May 2016 was .
Application Services status on 18 May 2016 was .
Application Services status on 17 May 2016 was .
Application Services status on 16 May 2016 was .
Application Services status on 15 May 2016 was .
Application Services status on 14 May 2016 was .
Application Services status on 13 May 2016 was .

Auxiliary Systems

Auxiliary Systems status on 19 May 2016 was .
Auxiliary Systems status on 18 May 2016 was .
Auxiliary Systems status on 17 May 2016 was .
Auxiliary Systems status on 16 May 2016 was .
Auxiliary Systems status on 15 May 2016 was and was under maintenance.
Auxiliary Systems status on 14 May 2016 was .
Auxiliary Systems status on 13 May 2016 was .

Business Intelligence & Analytics

Business Intelligence & Analytics status on 19 May 2016 was .
Business Intelligence & Analytics status on 18 May 2016 was .
Business Intelligence & Analytics status on 17 May 2016 was .
Business Intelligence & Analytics status on 16 May 2016 was .
Business Intelligence & Analytics status on 15 May 2016 was .
Business Intelligence & Analytics status on 14 May 2016 was .
Business Intelligence & Analytics status on 13 May 2016 was and had incident.

eCommerce Solutions

eCommerce Solutions status on 19 May 2016 was .
eCommerce Solutions status on 18 May 2016 was .
eCommerce Solutions status on 17 May 2016 was .
eCommerce Solutions status on 16 May 2016 was .
eCommerce Solutions status on 15 May 2016 was .
eCommerce Solutions status on 14 May 2016 was .
eCommerce Solutions status on 13 May 2016 was .

Faculty Information Management

Faculty Information Management status on 19 May 2016 was .
Faculty Information Management status on 18 May 2016 was .
Faculty Information Management status on 17 May 2016 was .
Faculty Information Management status on 16 May 2016 was .
Faculty Information Management status on 15 May 2016 was .
Faculty Information Management status on 14 May 2016 was .
Faculty Information Management status on 13 May 2016 was .

Finance

Finance status on 19 May 2016 was .
Finance status on 18 May 2016 was .
Finance status on 17 May 2016 was .
Finance status on 16 May 2016 was .
Finance status on 15 May 2016 was .
Finance status on 14 May 2016 was .
Finance status on 13 May 2016 was .

Human Resources & Payroll

Human Resources & Payroll status on 19 May 2016 was .
Human Resources & Payroll status on 18 May 2016 was .
Human Resources & Payroll status on 17 May 2016 was .
Human Resources & Payroll status on 16 May 2016 was .
Human Resources & Payroll status on 15 May 2016 was .
Human Resources & Payroll status on 14 May 2016 was .
Human Resources & Payroll status on 13 May 2016 was and had incident.

Research Systems

Research Systems status on 19 May 2016 was .
Research Systems status on 18 May 2016 was .
Research Systems status on 17 May 2016 was .
Research Systems status on 16 May 2016 was .
Research Systems status on 15 May 2016 was .
Research Systems status on 14 May 2016 was .
Research Systems status on 13 May 2016 was .

Student Systems

Student Systems status on 19 May 2016 was .
Student Systems status on 18 May 2016 was .
Student Systems status on 17 May 2016 was .
Student Systems status on 16 May 2016 was .
Student Systems status on 15 May 2016 was and was under maintenance.
Student Systems status on 14 May 2016 was .
Student Systems status on 13 May 2016 was .

Collaboration Tools & Communication

Collaboration Tools

Collaboration Tools status on 26 Sep 2020 was .
Collaboration Tools status on 25 Sep 2020 was .
Collaboration Tools status on 24 Sep 2020 was and had incident.
Collaboration Tools status on 23 Sep 2020 was and had incident.
Collaboration Tools status on 22 Sep 2020 was and had incident.
Collaboration Tools status on 21 Sep 2020 was and had incident.
Collaboration Tools status on 20 Sep 2020 was and had incident.

Document Imaging

Document Imaging status on 26 Sep 2020 was .
Document Imaging status on 25 Sep 2020 was .
Document Imaging status on 24 Sep 2020 was .
Document Imaging status on 23 Sep 2020 was .
Document Imaging status on 22 Sep 2020 was .
Document Imaging status on 21 Sep 2020 was .
Document Imaging status on 20 Sep 2020 was .

Email

Email status on 26 Sep 2020 was .
Email status on 25 Sep 2020 was .
Email status on 24 Sep 2020 was .
Email status on 23 Sep 2020 was .
Email status on 22 Sep 2020 was .
Email status on 21 Sep 2020 was .
Email status on 20 Sep 2020 was .

Mobile Services

Mobile Services status on 26 Sep 2020 was .
Mobile Services status on 25 Sep 2020 was .
Mobile Services status on 24 Sep 2020 was .
Mobile Services status on 23 Sep 2020 was .
Mobile Services status on 22 Sep 2020 was .
Mobile Services status on 21 Sep 2020 was .
Mobile Services status on 20 Sep 2020 was .

Telephony

Telephony status on 26 Sep 2020 was .
Telephony status on 25 Sep 2020 was .
Telephony status on 24 Sep 2020 was .
Telephony status on 23 Sep 2020 was .
Telephony status on 22 Sep 2020 was .
Telephony status on 21 Sep 2020 was .
Telephony status on 20 Sep 2020 was .

Television

Television status on 26 Sep 2020 was .
Television status on 25 Sep 2020 was .
Television status on 24 Sep 2020 was .
Television status on 23 Sep 2020 was .
Television status on 22 Sep 2020 was and had incident.
Television status on 21 Sep 2020 was .
Television status on 20 Sep 2020 was .

Website

Website status on 26 Sep 2020 was and was under maintenance.
Website status on 25 Sep 2020 was .
Website status on 24 Sep 2020 was and was under maintenance.
Website status on 23 Sep 2020 was .
Website status on 22 Sep 2020 was .
Website status on 21 Sep 2020 was .
Website status on 20 Sep 2020 was .

Enterprise Data Warehouse

Enterprise Data Warehouse status on 26 Sep 2020 was .
Enterprise Data Warehouse status on 25 Sep 2020 was .
Enterprise Data Warehouse status on 24 Sep 2020 was .
Enterprise Data Warehouse status on 23 Sep 2020 was .
Enterprise Data Warehouse status on 22 Sep 2020 was .
Enterprise Data Warehouse status on 21 Sep 2020 was .
Enterprise Data Warehouse status on 20 Sep 2020 was .

Health Information Technology

Clinical Systems

Clinical Systems status on 26 Sep 2020 was .
Clinical Systems status on 25 Sep 2020 was .
Clinical Systems status on 24 Sep 2020 was .
Clinical Systems status on 23 Sep 2020 was and had incident.
Clinical Systems status on 22 Sep 2020 was and had incident.
Clinical Systems status on 21 Sep 2020 was .
Clinical Systems status on 20 Sep 2020 was .

Electronic Medical Records (EMR)

Electronic Medical Records (EMR) status on 26 Sep 2020 was and had incident.
Electronic Medical Records (EMR) status on 25 Sep 2020 was and had incident.
Electronic Medical Records (EMR) status on 24 Sep 2020 was and had incident.
Electronic Medical Records (EMR) status on 23 Sep 2020 was and had incident.
Electronic Medical Records (EMR) status on 22 Sep 2020 was and had incident.
Electronic Medical Records (EMR) status on 21 Sep 2020 was and had incident.
Electronic Medical Records (EMR) status on 20 Sep 2020 was and had incident.

Radiology Services

Radiology Services status on 26 Sep 2020 was .
Radiology Services status on 25 Sep 2020 was .
Radiology Services status on 24 Sep 2020 was .
Radiology Services status on 23 Sep 2020 was .
Radiology Services status on 22 Sep 2020 was .
Radiology Services status on 21 Sep 2020 was .
Radiology Services status on 20 Sep 2020 was .

Data Center Services

Data Center Services status on 26 Sep 2020 was .
Data Center Services status on 25 Sep 2020 was .
Data Center Services status on 24 Sep 2020 was .
Data Center Services status on 23 Sep 2020 was .
Data Center Services status on 22 Sep 2020 was .
Data Center Services status on 21 Sep 2020 was .
Data Center Services status on 20 Sep 2020 was and was under maintenance.

Database Hosting & Administration

Database Hosting & Administration status on 26 Sep 2020 was .
Database Hosting & Administration status on 25 Sep 2020 was .
Database Hosting & Administration status on 24 Sep 2020 was .
Database Hosting & Administration status on 23 Sep 2020 was .
Database Hosting & Administration status on 22 Sep 2020 was .
Database Hosting & Administration status on 21 Sep 2020 was .
Database Hosting & Administration status on 20 Sep 2020 was .

Enterprise Monitoring

Enterprise Monitoring status on 26 Sep 2020 was .
Enterprise Monitoring status on 25 Sep 2020 was .
Enterprise Monitoring status on 24 Sep 2020 was .
Enterprise Monitoring status on 23 Sep 2020 was .
Enterprise Monitoring status on 22 Sep 2020 was .
Enterprise Monitoring status on 21 Sep 2020 was .
Enterprise Monitoring status on 20 Sep 2020 was .

Enterprise Scheduling

Enterprise Scheduling status on 26 Sep 2020 was .
Enterprise Scheduling status on 25 Sep 2020 was .
Enterprise Scheduling status on 24 Sep 2020 was .
Enterprise Scheduling status on 23 Sep 2020 was .
Enterprise Scheduling status on 22 Sep 2020 was .
Enterprise Scheduling status on 21 Sep 2020 was .
Enterprise Scheduling status on 20 Sep 2020 was .

Enterprise Search

Enterprise Search status on 26 Sep 2020 was .
Enterprise Search status on 25 Sep 2020 was .
Enterprise Search status on 24 Sep 2020 was .
Enterprise Search status on 23 Sep 2020 was .
Enterprise Search status on 22 Sep 2020 was .
Enterprise Search status on 21 Sep 2020 was .
Enterprise Search status on 20 Sep 2020 was .

Facilities

Facilities status on 26 Sep 2020 was .
Facilities status on 25 Sep 2020 was .
Facilities status on 24 Sep 2020 was .
Facilities status on 23 Sep 2020 was .
Facilities status on 22 Sep 2020 was .
Facilities status on 21 Sep 2020 was .
Facilities status on 20 Sep 2020 was .

Integration Services

Integration Services status on 26 Sep 2020 was .
Integration Services status on 25 Sep 2020 was .
Integration Services status on 24 Sep 2020 was .
Integration Services status on 23 Sep 2020 was .
Integration Services status on 22 Sep 2020 was .
Integration Services status on 21 Sep 2020 was .
Integration Services status on 20 Sep 2020 was .

Networking

Networking status on 26 Sep 2020 was and had incident.
Networking status on 25 Sep 2020 was and had incident.
Networking status on 24 Sep 2020 was and had incident.
Networking status on 23 Sep 2020 was and had incident.
Networking status on 22 Sep 2020 was and was under maintenance.
Networking status on 21 Sep 2020 was and was under maintenance.
Networking status on 20 Sep 2020 was and had incident.

Server Hosting

Server Hosting status on 26 Sep 2020 was .
Server Hosting status on 25 Sep 2020 was .
Server Hosting status on 24 Sep 2020 was .
Server Hosting status on 23 Sep 2020 was .
Server Hosting status on 22 Sep 2020 was .
Server Hosting status on 21 Sep 2020 was .
Server Hosting status on 20 Sep 2020 was .

Storage

Storage status on 26 Sep 2020 was .
Storage status on 25 Sep 2020 was .
Storage status on 24 Sep 2020 was .
Storage status on 23 Sep 2020 was .
Storage status on 22 Sep 2020 was .
Storage status on 21 Sep 2020 was .
Storage status on 20 Sep 2020 was .

Website Hosting

Website Hosting status on 26 Sep 2020 was .
Website Hosting status on 25 Sep 2020 was .
Website Hosting status on 24 Sep 2020 was .
Website Hosting status on 23 Sep 2020 was .
Website Hosting status on 22 Sep 2020 was .
Website Hosting status on 21 Sep 2020 was .
Website Hosting status on 20 Sep 2020 was .

Research & Archives

Research Administration

Research Administration status on 26 Sep 2020 was .
Research Administration status on 25 Sep 2020 was .
Research Administration status on 24 Sep 2020 was .
Research Administration status on 23 Sep 2020 was .
Research Administration status on 22 Sep 2020 was .
Research Administration status on 21 Sep 2020 was .
Research Administration status on 20 Sep 2020 was .

Security & Compliance

Identity & Access Management

Identity & Access Management status on 26 Sep 2020 was .
Identity & Access Management status on 25 Sep 2020 was .
Identity & Access Management status on 24 Sep 2020 was .
Identity & Access Management status on 23 Sep 2020 was .
Identity & Access Management status on 22 Sep 2020 was .
Identity & Access Management status on 21 Sep 2020 was .
Identity & Access Management status on 20 Sep 2020 was .

Security Notifications

Security Notifications status on 26 Sep 2020 was .
Security Notifications status on 25 Sep 2020 was .
Security Notifications status on 24 Sep 2020 was and had incident.
Security Notifications status on 23 Sep 2020 was and had incident.
Security Notifications status on 22 Sep 2020 was and had incident.
Security Notifications status on 21 Sep 2020 was and had incident.
Security Notifications status on 20 Sep 2020 was and had incident.

Teaching & Learning

Classroom & Computer Lab Services

Classroom & Computer Lab Services status on 26 Sep 2020 was .
Classroom & Computer Lab Services status on 25 Sep 2020 was .
Classroom & Computer Lab Services status on 24 Sep 2020 was .
Classroom & Computer Lab Services status on 23 Sep 2020 was .
Classroom & Computer Lab Services status on 22 Sep 2020 was .
Classroom & Computer Lab Services status on 21 Sep 2020 was .
Classroom & Computer Lab Services status on 20 Sep 2020 was .

Instructional Technology Services

Instructional Technology Services status on 26 Sep 2020 was .
Instructional Technology Services status on 25 Sep 2020 was and had incident.
Instructional Technology Services status on 24 Sep 2020 was and had incident.
Instructional Technology Services status on 23 Sep 2020 was and had incident.
Instructional Technology Services status on 22 Sep 2020 was and had incident.
Instructional Technology Services status on 21 Sep 2020 was and had incident.
Instructional Technology Services status on 20 Sep 2020 was and had incident.

Media Production & Delivery Solutions

Media Production & Delivery Solutions status on 26 Sep 2020 was and had incident.
Media Production & Delivery Solutions status on 25 Sep 2020 was and had incident.
Media Production & Delivery Solutions status on 24 Sep 2020 was and had incident.
Media Production & Delivery Solutions status on 23 Sep 2020 was and had incident.
Media Production & Delivery Solutions status on 22 Sep 2020 was and had incident.
Media Production & Delivery Solutions status on 21 Sep 2020 was and had incident.
Media Production & Delivery Solutions status on 20 Sep 2020 was and had incident.