This is the Service Status site for Michigan State University. If you have any questions or need additional assistance, contact the MSU IT Service Desk at 517-432-6200 or ithelp@msu.edu.

Services

37 up
2 issue
0 down
Groups Services status
Group Administrative.
Service Management Tools status is up.
Alumni and Advancement status is up.
Application Services status is up.
Auxiliary Systems status is up.
Business Intelligence & Analytics status is degraded-performance with ongoing incident.
eCommerce Solutions status is up.
Faculty Information Management status is up.
Finance status is up.
Human Resources & Payroll status is up.
Research Systems status is up.
Student Systems status is up.
Group Collaboration Tools & Communication.
Collaboration Tools status is up.
Document Imaging status is up.
Email status is up.
Mobile Services status is up.
Telephony status is up.
Television status is up.
Website status is up.
Group Data Services.
Enterprise Data Warehouse status is up.
Group Health Information Technology.
Clinical Systems status is up.
Electronic Medical Records (EMR) status is degraded-performance with ongoing incident.
Radiology Services status is up.
Group Infrastructure.
Data Center Services status is up.
Database Hosting & Administration status is up.
Enterprise Monitoring status is up.
Enterprise Scheduling status is up.
Enterprise Search status is up.
Facilities status is up.
Integration Services status is up.
Networking status is up.
Server Hosting status is up.
Storage status is up.
Website Hosting status is up.
Group Research & Archives.
Research Administration status is up.
Group Security & Compliance.
Identity & Access Management status is up.
Security Notifications status is up.
Group Teaching & Learning.
Classroom & Computer Lab Services status is up.
Instructional Technology Services status is up.
Media Production & Delivery Solutions status is up.

Service notifications

Group Administrative. Business Intelligence & Analytics status is degraded-performance with ongoing incident.
[Incident - Identified] Cognos Is Experiencing Performance Issues - identified, 03 Aug 2018 12:10pm EDT

On Friday, August 3, 2018 at 12:00 PM, an issue was reported that impacts Cognos Business Intelligence generating PDF and Excel reports. The service providers are aware and assessing options to resolve the issue. The suggested work-around is to schedule generation of the PDF and deliver via email instead.

The next update will be provided at 9:00 AM on Friday, October 19, 2018.

Also, note the following EBS Compatibility Matrix of supported web browsers for best functionality in Cognos Business Intelligence:

https://hr.msu.edu/ebshelp/your-computer/FullCompatibilityMatrix.pdf

identified, 03 Aug 2018 12:00pm EDT

On Friday, August 3, 2018 at 12:00 PM, an issue was reported that impacts Cognos Business Intelligence generating PDF and Excel reports. The service providers are aware and assessing options to resolve the issue. Suggested work-around is to schedule generation of the PDF and deliver via email.

The next update will be provided at 9:00 AM on Friday, September 21, 2018.
 

Group Health Information Technology. Electronic Medical Records (EMR) status is degraded-performance with ongoing incident.
[Incident - Investigating] Electronic Health Records (EHR / EMR) / Athena Is Experiencing Performance Issues - investigating, 30 Jul 2018 11:55am EDT

On Tuesday, July 24, 2018 at 11:00 AM, an incident was reported that impacts Electronic Health Records (EHR / EMR) / Athena. Patient Care Summary Issues. The service providers are aware and they are working to resolve the incident with athena.  Clinics should continue using a recommended workaround.  An update will be provided when Athena has corrected the problem.

investigating, 27 Jul 2018 9:13am EDT

On Tuesday, July 24, 2018 at 11:00 AM, an incident was reported that impacts Electronic Health Records (EHR / EMR) / Athena. Patient Care Summary Issues. The service providers are aware and they are working to resolve the incident. The next update will be provided at 12:00 PM on Monday, July 30, 2018.

investigating, 26 Jul 2018 11:22am EDT

On Tuesday, July 24, 2018 at 11:00 AM, an incident was reported that impacts Electronic Health Records (EHR / EMR) / Athena. Patient Care Summary Issues. The service providers are aware and they are working to resolve the incident. The next update will be provided at 8:30 AM on Friday, July 27, 2018.

investigating, 24 Jul 2018 4:33pm EDT

On Tuesday, July 24, 2018 at 11:00 AM, an incident was reported that impacts Electronic Health Records (EHR / EMR) / Athena. Patient Care Summary Issues. The service providers are aware and they are working to resolve the incident. The next update will be provided at 8:00 AM on Wednesday, July 25, 2018.

investigating, 24 Jul 2018 2:42pm EDT

On Tuesday, July 24, 2018 at 11:00 AM, an incident was reported that impacts Electronic Health Records (EHR / EMR) / Athena. Patient Care Summary Issues. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:30 PM on Tuesday, July 24, 2018.

investigating, 24 Jul 2018 12:48pm EDT

On Tuesday, July 24, 2018 at 11:00 AM, an incident was reported that impacts Electronic Health Records (EHR / EMR) / Athena. Patient Care Summary Issues. The service providers are aware and they are working to resolve the incident. The next update will be provided at 1:00 PM on Tuesday, July 24, 2018.

investigating, 24 Jul 2018 11:17am EDT

On Tuesday, July 24, 2018 at 11:00 AM, an incident was reported that impacts Electronic Health Records (EHR / EMR) / Athena. Sparrow and McLaren Lab and Radiology Results could be delayed.  The service providers are aware and they are working to resolve the incident. The next update will be provided at 1:00 PM on Tuesday, July 24, 2018.

Planned Maintenance

Services history

Service Management Tools

Service Management Tools status on 15 Oct 2018 was up.
Service Management Tools status on 14 Oct 2018 was up.
Service Management Tools status on 13 Oct 2018 was up.
Service Management Tools status on 12 Oct 2018 was up.
Service Management Tools status on 11 Oct 2018 was degraded-performance and had incident.
Service Management Tools status on 10 Oct 2018 was up.
Service Management Tools status on 09 Oct 2018 was degraded-performance and had incident.

Alumni and Advancement

Alumni and Advancement status on 15 Oct 2018 was up.
Alumni and Advancement status on 14 Oct 2018 was up.
Alumni and Advancement status on 13 Oct 2018 was up.
Alumni and Advancement status on 12 Oct 2018 was up.
Alumni and Advancement status on 11 Oct 2018 was up.
Alumni and Advancement status on 10 Oct 2018 was up.
Alumni and Advancement status on 09 Oct 2018 was up.

Application Services

Application Services status on 15 Oct 2018 was up.
Application Services status on 14 Oct 2018 was up.
Application Services status on 13 Oct 2018 was up.
Application Services status on 12 Oct 2018 was up.
Application Services status on 11 Oct 2018 was up.
Application Services status on 10 Oct 2018 was up.
Application Services status on 09 Oct 2018 was up.

Auxiliary Systems

Auxiliary Systems status on 15 Oct 2018 was up.
Auxiliary Systems status on 14 Oct 2018 was up.
Auxiliary Systems status on 13 Oct 2018 was up.
Auxiliary Systems status on 12 Oct 2018 was up.
Auxiliary Systems status on 11 Oct 2018 was up.
Auxiliary Systems status on 10 Oct 2018 was up.
Auxiliary Systems status on 09 Oct 2018 was up.

Business Intelligence & Analytics

Business Intelligence & Analytics status on 15 Oct 2018 was degraded-performance and had incident.
Business Intelligence & Analytics status on 14 Oct 2018 was degraded-performance and had incident.
Business Intelligence & Analytics status on 13 Oct 2018 was degraded-performance and had incident.
Business Intelligence & Analytics status on 12 Oct 2018 was degraded-performance and had incident.
Business Intelligence & Analytics status on 11 Oct 2018 was degraded-performance and had incident.
Business Intelligence & Analytics status on 10 Oct 2018 was degraded-performance and had incident.
Business Intelligence & Analytics status on 09 Oct 2018 was degraded-performance and had incident.

eCommerce Solutions

eCommerce Solutions status on 15 Oct 2018 was up.
eCommerce Solutions status on 14 Oct 2018 was up.
eCommerce Solutions status on 13 Oct 2018 was up.
eCommerce Solutions status on 12 Oct 2018 was up.
eCommerce Solutions status on 11 Oct 2018 was up.
eCommerce Solutions status on 10 Oct 2018 was up.
eCommerce Solutions status on 09 Oct 2018 was up.

Faculty Information Management

Faculty Information Management status on 15 Oct 2018 was up.
Faculty Information Management status on 14 Oct 2018 was up.
Faculty Information Management status on 13 Oct 2018 was up.
Faculty Information Management status on 12 Oct 2018 was up.
Faculty Information Management status on 11 Oct 2018 was up.
Faculty Information Management status on 10 Oct 2018 was up.
Faculty Information Management status on 09 Oct 2018 was up.

Finance

Finance status on 15 Oct 2018 was up.
Finance status on 14 Oct 2018 was up.
Finance status on 13 Oct 2018 was up.
Finance status on 12 Oct 2018 was up.
Finance status on 11 Oct 2018 was up.
Finance status on 10 Oct 2018 was up.
Finance status on 09 Oct 2018 was up.

Human Resources & Payroll

Human Resources & Payroll status on 15 Oct 2018 was up.
Human Resources & Payroll status on 14 Oct 2018 was up.
Human Resources & Payroll status on 13 Oct 2018 was up.
Human Resources & Payroll status on 12 Oct 2018 was up.
Human Resources & Payroll status on 11 Oct 2018 was up.
Human Resources & Payroll status on 10 Oct 2018 was up.
Human Resources & Payroll status on 09 Oct 2018 was up.

Research Systems

Research Systems status on 15 Oct 2018 was up.
Research Systems status on 14 Oct 2018 was up.
Research Systems status on 13 Oct 2018 was up.
Research Systems status on 12 Oct 2018 was up.
Research Systems status on 11 Oct 2018 was up.
Research Systems status on 10 Oct 2018 was up.
Research Systems status on 09 Oct 2018 was up.

Student Systems

Student Systems status on 15 Oct 2018 was up.
Student Systems status on 14 Oct 2018 was up.
Student Systems status on 13 Oct 2018 was up and was under maintenance.
Student Systems status on 12 Oct 2018 was up.
Student Systems status on 11 Oct 2018 was up.
Student Systems status on 10 Oct 2018 was up.
Student Systems status on 09 Oct 2018 was up.

Collaboration Tools & Communication

Collaboration Tools

Collaboration Tools status on 15 Oct 2018 was down and had incident.
Collaboration Tools status on 14 Oct 2018 was up.
Collaboration Tools status on 13 Oct 2018 was up.
Collaboration Tools status on 12 Oct 2018 was up.
Collaboration Tools status on 11 Oct 2018 was up.
Collaboration Tools status on 10 Oct 2018 was up.
Collaboration Tools status on 09 Oct 2018 was up.

Document Imaging

Document Imaging status on 15 Oct 2018 was up.
Document Imaging status on 14 Oct 2018 was up.
Document Imaging status on 13 Oct 2018 was up.
Document Imaging status on 12 Oct 2018 was up.
Document Imaging status on 11 Oct 2018 was up.
Document Imaging status on 10 Oct 2018 was up.
Document Imaging status on 09 Oct 2018 was up.

Email

Email status on 15 Oct 2018 was up.
Email status on 14 Oct 2018 was up.
Email status on 13 Oct 2018 was up.
Email status on 12 Oct 2018 was up.
Email status on 11 Oct 2018 was up.
Email status on 10 Oct 2018 was up.
Email status on 09 Oct 2018 was up.

Mobile Services

Mobile Services status on 15 Oct 2018 was up.
Mobile Services status on 14 Oct 2018 was up.
Mobile Services status on 13 Oct 2018 was up.
Mobile Services status on 12 Oct 2018 was up.
Mobile Services status on 11 Oct 2018 was up.
Mobile Services status on 10 Oct 2018 was up.
Mobile Services status on 09 Oct 2018 was up.

Telephony

Telephony status on 15 Oct 2018 was up.
Telephony status on 14 Oct 2018 was up.
Telephony status on 13 Oct 2018 was up.
Telephony status on 12 Oct 2018 was up.
Telephony status on 11 Oct 2018 was up.
Telephony status on 10 Oct 2018 was up.
Telephony status on 09 Oct 2018 was up.

Television

Television status on 15 Oct 2018 was up.
Television status on 14 Oct 2018 was up.
Television status on 13 Oct 2018 was up.
Television status on 12 Oct 2018 was up.
Television status on 11 Oct 2018 was up.
Television status on 10 Oct 2018 was up.
Television status on 09 Oct 2018 was up.

Website

Website status on 15 Oct 2018 was down and was under maintenance.
Website status on 14 Oct 2018 was up.
Website status on 13 Oct 2018 was up.
Website status on 12 Oct 2018 was up.
Website status on 11 Oct 2018 was up.
Website status on 10 Oct 2018 was up.
Website status on 09 Oct 2018 was up.

Enterprise Data Warehouse

Enterprise Data Warehouse status on 15 Oct 2018 was up.
Enterprise Data Warehouse status on 14 Oct 2018 was up.
Enterprise Data Warehouse status on 13 Oct 2018 was up.
Enterprise Data Warehouse status on 12 Oct 2018 was up.
Enterprise Data Warehouse status on 11 Oct 2018 was up.
Enterprise Data Warehouse status on 10 Oct 2018 was up.
Enterprise Data Warehouse status on 09 Oct 2018 was up.

Health Information Technology

Clinical Systems

Clinical Systems status on 15 Oct 2018 was up.
Clinical Systems status on 14 Oct 2018 was up.
Clinical Systems status on 13 Oct 2018 was up.
Clinical Systems status on 12 Oct 2018 was up.
Clinical Systems status on 11 Oct 2018 was up.
Clinical Systems status on 10 Oct 2018 was up.
Clinical Systems status on 09 Oct 2018 was up.

Electronic Medical Records (EMR)

Electronic Medical Records (EMR) status on 15 Oct 2018 was degraded-performance and had incident.
Electronic Medical Records (EMR) status on 14 Oct 2018 was degraded-performance and had incident.
Electronic Medical Records (EMR) status on 13 Oct 2018 was degraded-performance and had incident.
Electronic Medical Records (EMR) status on 12 Oct 2018 was degraded-performance and had incident.
Electronic Medical Records (EMR) status on 11 Oct 2018 was degraded-performance and had incident.
Electronic Medical Records (EMR) status on 10 Oct 2018 was degraded-performance and had incident.
Electronic Medical Records (EMR) status on 09 Oct 2018 was degraded-performance and had incident.

Radiology Services

Radiology Services status on 15 Oct 2018 was up.
Radiology Services status on 14 Oct 2018 was up.
Radiology Services status on 13 Oct 2018 was up.
Radiology Services status on 12 Oct 2018 was up.
Radiology Services status on 11 Oct 2018 was up.
Radiology Services status on 10 Oct 2018 was up.
Radiology Services status on 09 Oct 2018 was up.

Data Center Services

Data Center Services status on 15 May 2016 was up.
Data Center Services status on 14 May 2016 was up.
Data Center Services status on 13 May 2016 was up.
Data Center Services status on 12 May 2016 was up.
Data Center Services status on 11 May 2016 was up.
Data Center Services status on 10 May 2016 was up.
Data Center Services status on 09 May 2016 was up.

Database Hosting & Administration

Database Hosting & Administration status on 15 May 2016 was up.
Database Hosting & Administration status on 14 May 2016 was up.
Database Hosting & Administration status on 13 May 2016 was up.
Database Hosting & Administration status on 12 May 2016 was up.
Database Hosting & Administration status on 11 May 2016 was up.
Database Hosting & Administration status on 10 May 2016 was up.
Database Hosting & Administration status on 09 May 2016 was up.

Enterprise Monitoring

Enterprise Monitoring status on 15 May 2016 was up.
Enterprise Monitoring status on 14 May 2016 was up.
Enterprise Monitoring status on 13 May 2016 was up.
Enterprise Monitoring status on 12 May 2016 was up.
Enterprise Monitoring status on 11 May 2016 was up.
Enterprise Monitoring status on 10 May 2016 was up.
Enterprise Monitoring status on 09 May 2016 was up.

Enterprise Scheduling

Enterprise Scheduling status on 15 May 2016 was up.
Enterprise Scheduling status on 14 May 2016 was up.
Enterprise Scheduling status on 13 May 2016 was up.
Enterprise Scheduling status on 12 May 2016 was up.
Enterprise Scheduling status on 11 May 2016 was up.
Enterprise Scheduling status on 10 May 2016 was up.
Enterprise Scheduling status on 09 May 2016 was up.

Enterprise Search

Enterprise Search status on 15 May 2016 was up.
Enterprise Search status on 14 May 2016 was up.
Enterprise Search status on 13 May 2016 was up.
Enterprise Search status on 12 May 2016 was up.
Enterprise Search status on 11 May 2016 was up.
Enterprise Search status on 10 May 2016 was up.
Enterprise Search status on 09 May 2016 was up.

Facilities

Facilities status on 15 May 2016 was up.
Facilities status on 14 May 2016 was up.
Facilities status on 13 May 2016 was up.
Facilities status on 12 May 2016 was up.
Facilities status on 11 May 2016 was up.
Facilities status on 10 May 2016 was up.
Facilities status on 09 May 2016 was up.

Integration Services

Integration Services status on 15 May 2016 was up.
Integration Services status on 14 May 2016 was up.
Integration Services status on 13 May 2016 was up.
Integration Services status on 12 May 2016 was up.
Integration Services status on 11 May 2016 was up.
Integration Services status on 10 May 2016 was up.
Integration Services status on 09 May 2016 was up.

Networking

Networking status on 15 May 2016 was up and was under maintenance.
Networking status on 14 May 2016 was up and was under maintenance.
Networking status on 13 May 2016 was degraded-performance and was under maintenance.
Networking status on 12 May 2016 was up and was under maintenance.
Networking status on 11 May 2016 was up and was under maintenance.
Networking status on 10 May 2016 was up and was under maintenance.
Networking status on 09 May 2016 was up and was under maintenance.

Server Hosting

Server Hosting status on 15 May 2016 was up.
Server Hosting status on 14 May 2016 was up.
Server Hosting status on 13 May 2016 was up.
Server Hosting status on 12 May 2016 was up.
Server Hosting status on 11 May 2016 was up.
Server Hosting status on 10 May 2016 was up.
Server Hosting status on 09 May 2016 was up.

Storage

Storage status on 15 May 2016 was up.
Storage status on 14 May 2016 was up.
Storage status on 13 May 2016 was up.
Storage status on 12 May 2016 was up.
Storage status on 11 May 2016 was up.
Storage status on 10 May 2016 was up.
Storage status on 09 May 2016 was up.

Website Hosting

Website Hosting status on 15 May 2016 was up.
Website Hosting status on 14 May 2016 was up.
Website Hosting status on 13 May 2016 was up.
Website Hosting status on 12 May 2016 was up.
Website Hosting status on 11 May 2016 was up.
Website Hosting status on 10 May 2016 was up.
Website Hosting status on 09 May 2016 was up.

Research & Archives

Research Administration

Research Administration status on 15 Oct 2018 was up.
Research Administration status on 14 Oct 2018 was up.
Research Administration status on 13 Oct 2018 was up.
Research Administration status on 12 Oct 2018 was up.
Research Administration status on 11 Oct 2018 was up.
Research Administration status on 10 Oct 2018 was up.
Research Administration status on 09 Oct 2018 was up.

Security & Compliance

Identity & Access Management

Identity & Access Management status on 15 Oct 2018 was up.
Identity & Access Management status on 14 Oct 2018 was up.
Identity & Access Management status on 13 Oct 2018 was up.
Identity & Access Management status on 12 Oct 2018 was up.
Identity & Access Management status on 11 Oct 2018 was up.
Identity & Access Management status on 10 Oct 2018 was up.
Identity & Access Management status on 09 Oct 2018 was up.

Security Notifications

Security Notifications status on 15 Oct 2018 was up.
Security Notifications status on 14 Oct 2018 was up.
Security Notifications status on 13 Oct 2018 was up.
Security Notifications status on 12 Oct 2018 was up.
Security Notifications status on 11 Oct 2018 was up.
Security Notifications status on 10 Oct 2018 was up.
Security Notifications status on 09 Oct 2018 was up.

Teaching & Learning

Classroom & Computer Lab Services

Classroom & Computer Lab Services status on 15 Oct 2018 was up.
Classroom & Computer Lab Services status on 14 Oct 2018 was up.
Classroom & Computer Lab Services status on 13 Oct 2018 was up.
Classroom & Computer Lab Services status on 12 Oct 2018 was up.
Classroom & Computer Lab Services status on 11 Oct 2018 was up.
Classroom & Computer Lab Services status on 10 Oct 2018 was up.
Classroom & Computer Lab Services status on 09 Oct 2018 was up.

Instructional Technology Services

Instructional Technology Services status on 15 Oct 2018 was up.
Instructional Technology Services status on 14 Oct 2018 was up.
Instructional Technology Services status on 13 Oct 2018 was up.
Instructional Technology Services status on 12 Oct 2018 was up.
Instructional Technology Services status on 11 Oct 2018 was up.
Instructional Technology Services status on 10 Oct 2018 was up.
Instructional Technology Services status on 09 Oct 2018 was up.

Media Production & Delivery Solutions

Media Production & Delivery Solutions status on 15 Oct 2018 was up.
Media Production & Delivery Solutions status on 14 Oct 2018 was up.
Media Production & Delivery Solutions status on 13 Oct 2018 was up.
Media Production & Delivery Solutions status on 12 Oct 2018 was up.
Media Production & Delivery Solutions status on 11 Oct 2018 was up.
Media Production & Delivery Solutions status on 10 Oct 2018 was up.
Media Production & Delivery Solutions status on 09 Oct 2018 was up.