MSU Service Status Incidents

[Incident - Resolved] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-17T21:12:28Z

On Friday, April 17, 2026 at 4:45 PM, the PowerBI Premium issue affecting reports for IPF, Health Services, University Advancement, Controller's Office, and Fiscal Officer set of financial reports was resolved. All PowerBI Premium services are restored to normal operation.

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On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers have identified a solution and are currently implementing it. While some workspaces have already been restored, work continues on the remaining areas. The next update will be provided at 5:00 PM on Friday, April 17, 2026.

[Incident - Identified] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-17T18:34:18Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers have identified a solution and are currently implementing it. While some workspaces have already been restored, work continues on the remaining areas. The next update will be provided at 5:00 PM on Friday, April 17, 2026.

[Incident - Resolved] Cognos Is Experiencing Performance Issues

Administrative and Business — 2026-04-17T18:40:59Z

On Friday, April 17, 2026 at 1:45 PM, the incident affecting Cognos was resolved. All Cognos services are now operating normally.

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On Friday, April 17, 2026 at 9:30 AM, we have some updated information regarding the incident detected with Cognos. The service providers are continuing to work on the issue with the unfamiliar sign in screen asking for a User ID and password. You can still access the system by entering your standard NetID and password on this page. The next update will be provided at 12:00 PM on Friday, April 17, 2026.

[Incident - Investigating] Cognos Is Experiencing Performance Issues

Administrative and Business — 2026-04-17T13:34:14Z

On Friday, April 17, 2026 at 9:30 AM, we have some updated information regarding the incident detected with Cognos. The service providers are continuing to work on the issue with the unfamiliar sign in screen asking for a User ID and password. You can still access the system by entering your standard NetID and password on this page. The next update will be provided at 12:00 PM on Friday, April 17, 2026.

[Incident - Investigating] Cognos Is Experiencing Performance Issues

Administrative and Business — 2026-04-16T21:21:48Z

On Thursday, April 16, 2026 at 9:00 AM, an incident was reported that impacts Cognos. Some users are encountering an unfamiliar sign-in screen asking for a User ID and password; however, you can still access the system by entering your standard NetID and password on this page. The service providers are aware of the issue and are currently working on a resolution. The next update will be provided at 9:00 AM on Friday, April 17, 2026.

[Incident - Identified] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-16T20:54:07Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 12:00 PM on Friday, April 17, 2026.

[Incident - Identified] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-16T14:52:15Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Thursday, April 16, 2026.

[Incident - Investigating] Cognos Is Experiencing Performance Issues

Administrative and Business — 2026-04-16T13:47:46Z

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-15T20:46:57Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 12:00 PM on Thursday, April 16, 2026.

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-15T16:44:40Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:00 PM on Wednesday, April 15, 2026.

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-15T12:40:30Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, CHM, UA, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 12:00 PM (noon) on Wednesday, April 15, 2026.

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-15T01:09:01Z

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-14T22:37:28Z

[Incident - Resolved] Wireless Network in South Case Hall Is Unavailable

Infrastructure — 2026-04-09T19:42:10Z

Full service was restored by 3:30 PM on Thursday, April 9, 2026.

[Incident - Investigating] Wireless Network in South Case Hall Is Unavailable

Infrastructure — 2026-04-09T18:58:45Z

On Thursday, April 9, 2026 at 12:00 PM, an incident was reported that impacts Wireless Network in South Case Hall. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM

[Incident - Resolved] Network in 143 Brody Hall Is Unavailable

Infrastructure — 2026-04-09T14:32:16Z

Full service was restored at 10:20 AM on Thursday, April 9, 2026.

[Incident - Identified] Network in 143 Brody Hall Is Unavailable

Infrastructure — 2026-04-09T13:58:44Z

On Thursday, April 9, 2026 at 8:00 AM, an incident was reported that impacts networking in room 143 at Brody Hall. The service providers are aware and they are working to resolve the incident. The next update will be provided at 10:30 AM on Thursday, April 9, 2026.

[Incident - Resolved] Virtual Desktop (VDI) Is Unavailable

Infrastructure — 2026-04-09T13:52:20Z

Full service was restored to Virtual Desktop (VDI) at 09:45 AM on April 9. 2026.

[Incident - Investigating] Virtual Desktop (VDI) Is Unavailable

Infrastructure — 2026-04-09T13:02:10Z

On Thursday, April 9, 2026 at 9:00 AM, we have some updated information regarding the incident detected with Virtual Desktop (VDI). Service sponsors are continuing to investigate. The next update will be provided at 10:00 AM on Thursday, April 9, 2026.

[Incident - Investigating] Wired Network in Brody Hall Is Unavailable

Infrastructure — 2026-04-09T12:24:39Z

On Thursday, April 9, 2026 at 8:00 AM, an incident was reported that impacts Wired Network in Brody Hall. Wired Network is unavailable after scheduled maintenance. The service providers are aware and they are working to resolve the incident. The next update will be provided at 9:00 AM on Thursday, April 9, 2026.

[Incident - Investigating] Virtual Desktop (VDI) Is Unavailable

Infrastructure — 2026-04-09T11:44:57Z

On Wednesday, April 8, 2026 at 8:14 PM, an incident was reported that impacts Virtual Desktop (VDI). The service providers are aware and they are working to resolve the incident. The next update will be provided at 9:00 AM on Thursday, April 9, 2026.

[Incident - Resolved] EBS Portal Is Experiencing Performance Issues

Administrative and Business — 2026-04-01T18:14:50Z

Full service was restored at 2:11 PM on Wednesday, April 1, 2026.

[Incident - Investigating] EBS Portal Is Experiencing Performance Issues

Administrative and Business — 2026-04-01T17:52:03Z

On Wednesday, April 1, 2026 at 12:55 PM, an incident was reported that impacts EBS Portal. This incident is affecting the display of PDF documents in the HR/Payroll System.This impacts Earnings Statements, Benefits Statements, Time Statement, and forms through the HR/Payroll Inbox, HR Forms Workflow Report, among others. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:00 PM on Wednesday, April 1, 2026.

[Incident - Resolved] Concur Travel Is Experiencing Performance Issues

Administrative and Business — 2026-03-30T19:45:08Z

Full service was restored at 2:50 PM on Monday, March 30, 2026.

[Incident - Investigating] Concur Travel Is Experiencing Performance Issues

Administrative and Business — 2026-03-30T17:58:43Z

On Monday, March 30, 2026 at 10:02 AM, an incident was reported that impacts Concur Travel. Users may receive an error message when generating expense reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:30 PM on Monday, March 30, 2026.

[Incident - Resolved] Wireless Network in Yakeley Gilchrist Hall Is Experiencing Performance Issues

Infrastructure — 2026-03-30T13:26:24Z

Full service was restored by 9:00 AM on Monday, March 30, 2026.

[Incident - Investigating] Wireless Network in Yakeley Gilchrist Hall Is Experiencing Performance Issues

Infrastructure — 2026-03-28T17:30:14Z

On Saturday, March 28, 2026 at 12:52 PM, an incident was reported that impacts Wireless Network in Yakeley Gilchrist Hall. MSUNet Guest Wireless is Unavailable in Yakeley Gilchrist Hall. MSUNet 3.0 and Eduroam are available. More information on connecting to MSUNet 3.0 or Eduroam is at https://tech.msu.edu/network/wireless/

The service providers are aware and they are working to resolve the incident. The next update will be provided at 9:00 AM on Monday, March 30, 2026.

[Incident - Resolved] Ability LMS Is Unavailable

Teaching and Learning — 2026-03-28T17:28:49Z

Full service was restored at 2:00 PM on Friday, March 27, 2026

[Incident - Monitoring] Ability LMS Is Unavailable

Teaching and Learning — 2026-03-27T15:16:44Z

On Friday, March 27, 2026 at 11:00 AM, an incident was reported that impacts Ability LMS. Ability LMS was unavailable from around 11:00 AM to 11:10 AM. Service sponsors are monitoring the system. The next update will be provided at 2:00 PM on Friday, March 27, 2026.

[Incident - Resolved] reg.msu.edu Is Unavailable

Communication and Collaboration — 2026-03-24T12:57:49Z

Full service was restored by 8:40 AM on Tuesday, March 24, 2026.

[Incident - Investigating] reg.msu.edu Is Unavailable

Communication and Collaboration — 2026-03-24T12:24:53Z

On Tuesday, March 24, 2026 at 7:05 AM, an incident was reported that impacts the Registrar's Office reg.msu.edu, transfer.msu.edu, and esp.msu.edu websites. The service providers are aware and they are working to resolve the incident. The next update will be provided at 9:30 AM on Tuesday, March 24, 2026.

[Incident - Resolved] Ability LMS Is Unavailable

Teaching and Learning — 2026-03-17T18:09:04Z

Full service was restored at 1:56 PM on Tuesday, March 17, 2026.

[Incident - Investigating] Ability LMS Is Unavailable

Teaching and Learning — 2026-03-17T17:18:02Z

On Tuesday, March 17, 2026 at 11:20 AM, an incident was reported that impacts Ability LMS, abilitylms.msu.edu. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:00 PM on Tuesday, March 17, 2026.

[Incident - Resolved] University Village 1708 Network Is Unavailable

Infrastructure — 2026-03-08T17:27:37Z

Wired and wireless network services in University Village 1708 have been restored to normal operation as of 1:21 PM on Sunday, March 8, 2026.

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On Saturday, March 7, 2026 at 9:12 PM, an incident was reported that impacts wired and wireless networks in University Village 1708. The service providers are aware and they are working to resolve the incident. The next update will be provided at 8:00 AM on Sunday, March 8, 2026.

[Incident - Identified] University Village 1708 Network Is Unavailable

Infrastructure — 2026-03-08T06:56:29Z

On Saturday, March 7, 2026 at 9:12 PM, an incident was reported that impacts wired and wireless networks in University Village 1708. The service providers are aware and they are working to resolve the incident. The next update will be provided at 8:00 AM on Sunday, March 8, 2026.

[Incident - Resolved] Telephony in Mulitple Buildings Is Unavailable

Communication and Collaboration — 2026-02-26T19:41:42Z

Full Service was restored at 2:35 PM on Thursday, February 26, 2026.

[Incident - Resolved] Telephony in Mulitple Buildings Is Unavailable

Communication and Collaboration — 2026-02-26T19:40:23Z

On Thursday, February 26, 2026 at 2:07 PM, an incident was reported that impacts Telephony in Multiple Buildings. Full Service was restored at 2:35 PM on Thursday, February 26, 2026.

[Incident - Resolved] Spartan Marketplace Is Experiencing Performance Issues

Administrative and Business — 2026-01-27T23:21:20Z

Spartan Marketplace services were restored to normal operation at 6:19 PM on Tuesday, January 27, 2026.

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On Tuesday, January 27, 2026 at 3:00 PM, an incident was reported that impacts Spartan Marketplace. Orders are not currently being sent to suppliers. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Tuesday, January 27, 2026.

[Incident - Investigating] Spartan Marketplace Is Experiencing Performance Issues

Administrative and Business — 2026-01-27T20:36:38Z

On Tuesday, January 27, 2026 at 3:00 PM, an incident was reported that impacts Spartan Marketplace. Orders are not currently being sent to suppliers. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Tuesday, January 27, 2026.