MSU Service Status Incidents

[Incident - Identified] Ability LMS Is Experiencing Performance Issues

Teaching and Learning — 2026-07-31T12:51:39Z

On Friday, July 28, 2026, at 08:48 AM, we have some updated information regarding the incident detected with Ability LMS.

The Ability LMS upgrade is complete, and the system is available for use. However, some post-upgrade processes have not been fully restored. Automated communications and automated RECR/FCOI track assignments have not yet resumed.

The service providers are aware and they are working to resolve the incident. The next update will be provided at 9:00 AM on Tuesday, August 4, 2026.

[Incident - Resolved] Wireless Network Is Experiencing Performance Issues

Infrastructure — 2026-07-29T12:41:10Z

Full service was restored by 8:40 AM on Wednesday, July 29, 2026.

[Incident - Identified] Wireless Network Is Experiencing Performance Issues

Infrastructure — 2026-07-29T12:18:03Z

On Wednesday, July 29, 2026 at 7:20 AM, an incident was reported that impacts Wireless Network. Multiple Locations report MSU Guest Wireless Agreement Page does not load. MSUNet 3.0 and Eduroam are available. The service providers are aware and they are working to resolve the incident. The next update will be provided at 11:00 AM on Wednesday, July 29, 2026.

[Incident - Identified] Ability LMS Is Experiencing Performance Issues

Teaching and Learning — 2026-07-28T14:13:39Z

On Tuesday, July 28, 2026, at 10:11 AM, we have some updated information regarding the incident detected with Ability LMS.

The Ability LMS upgrade is complete, and the system is available for use. However, several post-upgrade processes have not yet been fully restored. Automated communications have not resumed, course imports including CITI and other external training records may be delayed, and the Enterprise Data Warehouse extract is not yet current. Reports that rely on Ability LMS data in the EDW will not include training completions recorded since July 15, 2026.

The service providers are aware and they are working to resolve the incident. The next update will be provided at 9:00 AM on Friday, July 31, 2026.

[Incident - Resolved] Spartan365 Is Experiencing Performance Issues

Communication and Collaboration — 2026-07-23T21:48:03Z

On Thursday, July 23, 2026 at 5:14 PM, Microsoft resolved the issue affecting Office365 applications. Service has been restored to normal operation.

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On Thursday, July 23, 2026 at 2:30 PM, an incident was reported that impacts Office365 services in North America. Users may encounter issues with links or images and degraded application performance. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 5:00 PM on Thursday, July 23, 2026.

This incident may impact the following services:

CoPilot chat
PowerBI
Purview
Spartan Drive
Spartan SharePoint
Spartan Teams

[Incident - Investigating] Spartan365 Is Experiencing Performance Issues

Communication and Collaboration — 2026-07-23T18:46:20Z

On Thursday, July 23, 2026 at 2:30 PM, an incident was reported that impacts Office365 services in North America. Users may encounter issues with links or images and degraded application performance. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 5:00 PM on Thursday, July 23, 2026.

This incident may impact the following services:

CoPilot chat
PowerBI
Purview
Spartan Drive
Spartan SharePoint
Spartan Teams

[Incident - Investigating] Ability LMS Is Experiencing Performance Issues

Teaching and Learning — 2026-07-23T17:06:31Z

On Thursday, July 23, 2026 at 12:10 PM, an incident was reported that impacts Ability LMS. The Ability LMS upgrade is complete, and the system is available for use. However, several post-upgrade processes have not yet been fully restored.

Automated communications have not resumed, course imports including CITI and other external training records may be delayed, and the Enterprise Data Warehouse extract is not yet current. Reports that rely on Ability LMS data in the EDW will not include training completions recorded since July 15, 2026.

The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 am on Monday, July 27, 2026.

[Incident - Investigating] Ability LMS Is Experiencing Performance Issues

Teaching and Learning — 2026-07-23T16:15:08Z

[Incident - Resolved] F5 VPN Is Experiencing Performance Issues

Infrastructure — 2026-07-20T16:36:19Z

Full service was restored at 12:25 PM on Monday, July 20, 2026.

[Incident - Investigating] F5 VPN Is Experiencing Performance Issues

Infrastructure — 2026-07-20T15:37:20Z

On Monday, July 20, 2026 at 9:15 AM, an incident was reported that impacts F5 VPN. Users may encounter missing links on the VPN web client page (vpn.msu.edu) following successful authentication. Affected devices can switch to the BIG IP Edge application as a workaround. Some users also encountered intermittent service connectivity because of an error that the 'OS is not compatible' which has been resolved. The service providers are aware, and there may an interruption of VPN service while they work to resolve this incident. The next update will be provided at 9:00 AM on Tuesday, July 21, 2026.

[Incident - Resolved] Guest Wireless Network Is Experiencing Performance Issues in East Lansing, Grand Rapids, and Midland

Infrastructure — 2026-07-15T20:07:25Z

On Wednesday, July 15, 2026 at 3:56 PM, the incident affecting MSUnet Guest networks in East Lansing, Grand Rapids, and Midland locations was resolved. Network services are operating normally.

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On Wednesday, July 15, 2026 at 12:43 PM, an incident was reported that impacts the MSUnet Guest wireless network. Multiple campus locations are reporting issues connecting to the MSUnet 3.0 Guest WiFi network. The Guest network SSID may not appear, performance is degraded, and/or the users are unable to get to the 'I Agree' page and complete the connection. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 3:00 PM on Wednesday, July 15, 2026

Affected locations include:
Fee Hall
Main Library
Medical Office Building (MOB)
Midland St. Andrew's
Secchia Center
Visitor Center

[Incident - Investigating] Guest Wireless Network Is Experiencing Performance Issues in East Lansing, Grand Rapids, and Midland

Infrastructure — 2026-07-15T18:24:04Z

On Wednesday, July 15, 2026 at 12:43 PM, an incident was reported that impacts the MSUnet Guest wireless network. Multiple campus locations are reporting issues connecting to the MSUnet 3.0 Guest WiFi network. The Guest network SSID may not appear, performance is degraded, and/or the users are unable to get to the 'I Agree' page and complete the connection. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 3:00 PM on Wednesday, July 15, 2026

Affected locations include:
Fee Hall
Main Library
Medical Office Building (MOB)
Midland St. Andrew's
Secchia Center
Visitor Center

[Incident - Resolved] Berkey Hall Wired Network and Wireless Network Is Experiencing Performance Issues

Infrastructure — 2026-06-30T15:53:09Z

Full service was restored at 11:35 AM on Tuesday, June 30, 2026.

[Incident - Monitoring] Berkey Hall Wired Network and Wireless Network Is Experiencing Performance Issues

Infrastructure — 2026-06-30T14:35:23Z

On Tuesday, June 30, 2026 at 10:31 AM, we have some updated information regarding the incident detected with Wired Network and Wireless Network in Berkey Hall. Wired and Wireless Networks are now available in most of the building. The service providers are aware and they are working to resolve the incident. The next update will be provided at 11:00 AM on Tuesday, June 30, 2026.

[Incident - Identified] Berkey Hall Wired Network and Wireless Network Is Unavailable

Infrastructure — 2026-06-30T14:16:26Z

On Tuesday, June 30, 2026 at 10:15 AM, we have some updated information regarding the incident detected with Wired Network and Wireless Network in Berkey Hall. The service providers are aware and they are working to resolve the incident. The next update will be provided at 11:00 AM on Tuesday, June 30, 2026.

[Incident - Investigating] Berkey Hall Wired Network and Wireless Network Is Unavailable

Infrastructure — 2026-06-30T12:34:49Z

On Tuesday, June 30, 2026 at 7:45 AM, an incident was reported that impacts Wired Network and Wireless Network in Berkey Hall. The service providers are aware and they are working to resolve the incident. The next update will be provided at 10:00 AM on Tuesday, June 30, 2026.

[Incident - Resolved] Wireless Network in Medical Office Building Is Experiencing Performance Issues

Infrastructure — 2026-06-29T12:41:08Z

Full service to Wireless Network in the Medical Office Building was restored at 8:36 AM on Monday, June 29, 2026

[Incident - Investigating] Wireless Network in Medical Office Building Is Experiencing Performance Issues

Infrastructure — 2026-06-29T12:30:34Z

On Monday, June 29, 2026 at 7:00 AM, an incident was reported that impacts Wireless Network in the Medical Office Building. The service providers are aware and they are working to resolve the incident. The next update will be provided at 10:00 AM on Monday June 29, 2026.

[Incident - Resolved] ChatGPT EDU Is Experiencing Performance Issues

Administrative and Business — 2026-06-23T17:24:27Z

Full service was restored at 1:20 PM on Tuesday, June 23, 2026.

[Incident - Investigating] ChatGPT EDU Is Experiencing Performance Issues

Administrative and Business — 2026-06-23T15:59:13Z

On Tuesday, June 23, 2026 at 11:45 AM, an incident was reported that affects ChatGPT EDU. The service currently has degraded performance, and users are having trouble uploading and downloading files. No workarounds are available at this time. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 2:00 PM on Tuesday, June 23, 2026.

[Incident - Resolved] Cable Television Is Experiencing Performance Issues

Communication and Collaboration — 2026-06-23T12:56:30Z

Full service was restored at 5:00 PM on Monday, June 22, 2026.

[Incident - Investigating] Cable Television Is Experiencing Performance Issues

Communication and Collaboration — 2026-06-22T20:57:24Z

On Monday, June 22, 2026 at 4:30 PM, an incident was reported that impacts Cable Television. The service providers are aware and they are working to resolve the incident. The next update will be provided at 9:00 AM on Tuesday, June 23, 2026.

[Incident - Resolved] Ability LMS Is Unavailable

Teaching and Learning — 2026-06-11T23:06:17Z

Full service was restored at 7:00 PM on Thursday, June 11, 2026.

[Incident - Investigating] Ability LMS Is Unavailable

Teaching and Learning — 2026-06-11T22:38:43Z

On Thursday, June 11, 2026 at 6:30 PM, an incident was reported that impacts Ability LMS. The service providers are aware and they are working to resolve the incident. The next update will be provided at 7:00 PM on Thursday, June 11, 2026.

[Incident - Resolved] Spartan CoPilot Chat Is Unavailable

Communication and Collaboration — 2026-06-11T22:16:17Z

Full service was restored at 5:50 PM on Thursday, June 11, 2026.

[Incident - Investigating] Spartan CoPilot Chat Is Unavailable

Communication and Collaboration — 2026-06-11T21:47:50Z

On Thursday, June 11, 2026 at 5:25 PM, an incident was reported that impacts Spartan CoPilot Chat. Users may be unable to reach spartan365.msu.edu, portal.office.com, or use Spartan CoPilot Chat features. The service providers are aware and they are working to resolve the incident. The next update will be provided at 7:00 PM on Thursday, June 11, 2026.

[Incident - Resolved] MSU.EDU Is Unavailable

Communication and Collaboration — 2026-06-04T21:10:56Z

Full service was restored at 4:45 PM on Thursday, June 4, 2026.

[Incident - Investigating] MSU.EDU Is Unavailable

Communication and Collaboration — 2026-06-04T19:17:20Z

On Thursday, June 4, 2026 at 3:15 PM, we have some updated information regarding the incident detected with MSU.EDU. The next update will be provided at 5:00 PM on Thursday, June 4, 2026.

[Incident - Investigating] MSU.EDU Is Unavailable

Communication and Collaboration — 2026-06-04T17:38:14Z

On Thursday, June 4, 2026 at 1:25 PM, an incident was reported that impacts MSU.EDU. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:00 PM on Thursday, June 4, 2026.

[Incident - Resolved] Wired and Wireless Network in Eyde Medical Office Building Is Unavailable

Infrastructure — 2026-06-01T16:44:16Z

Full service was restored at 12:30 PM on Monday, June 1, 2026.

[Incident - Resolved] Web Hosting Is Unavailable

Infrastructure — 2026-06-01T15:58:50Z

Full service was restored at 11:30 AM on Monday, June 1, 2026.

[Incident - Investigating] Web Hosting Is Unavailable

Infrastructure — 2026-06-01T15:03:34Z

On Monday, June 1, 2026 at 10:41 AM, an incident was reported that impacts Web Hosting, including https://tech.msu.edu. The service providers are aware and they are working to resolve the incident. The next update will be provided at 1:00 PM on Monday, June 1, 2026.

[Incident - Investigating] Wired and Wireless Network in Eyde Medical Office Building Is Unavailable

Infrastructure — 2026-06-01T15:57:13Z

On Monday, June 1, 2026 at 10:30 AM, an incident was reported that impacts Wired and Wireless Network in Eyde Medical Office Building. The service providers are aware and they are working to resolve the incident. The next update will be provided at 1:00 PM on Monday, June 1, 2026.

[Incident - Resolved] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-19T17:30:22Z

The incident was resolved on Tuesday, May 19, 2026, at 1:26 PM. All affected PowerBI reports are operating normally.

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On Monday, May 18, 2026 at 4:27 PM, a Microsoft Fabric incident was reported that affects PowerBI reports. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 3:00 PM on Tuesday, May 19, 2026.

[Incident - Monitoring] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-19T11:59:08Z

On Monday, May 18, 2026 at 4:27 PM, a Microsoft Fabric incident was reported that affects PowerBI reports. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 3:00 PM on Tuesday, May 19, 2026.

[Incident - Resolved] Wireless Network and Wired Network Are Experiencing Performance Issues

Infrastructure — 2026-05-19T10:52:05Z

Full service was restored by 5:00 PM on Monday, May 18, 2026.

[Incident - Investigating] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T23:55:22Z

[Incident - Resolved] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T20:24:19Z

The Microsoft Fabric incident was resolved on Monday, May 18, 2026 at 4:11 PM. All affected PowerBI reports are operating normally.

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On Monday, May 18, 2026 at 2:01 PM, a Microsoft Fabric incident was reported that impacts PowerBI reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:00 PM on Monday, May 18, 2026.

[Incident - Investigating] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T18:19:23Z

On Monday, May 18, 2026 at 2:01 PM, a Microsoft Fabric incident was reported that impacts PowerBI reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:00 PM on Monday, May 18, 2026.

[Incident - Resolved] SIS Campus Solutions Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T19:32:45Z

Full service was restored at 1:45 PM on Monday, May 18, 2026.

[Incident - Investigating] SIS Campus Solutions Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T16:31:10Z

On Saturday, May 16, 2026 at 10:00 PM, an incident was reported that impacts SIS Campus Solutions. Some users are receiving Data Integrity Errors. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:00 PM on Monday, May 18, 2026.

[Incident - Monitoring] Wireless Network and Wired Network Are Experiencing Performance Issues

Infrastructure — 2026-05-18T18:23:30Z

On Friday, May 15, 2026 at 1:16 PM, we have some updated information regarding the incident detected with the network across campus. Wired and wireless networks are now available. If you continue having trouble connecting, try restarting your device, and reconnecting to the network or switching between wireless and wired connections. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Monday, May 18, 2026.

[Incident - Monitoring] Wireless Network and Wired Network Is Experiencing Performance Issues in Angell, Brody Hall, 1855 Place, Spartan Stadium, Kedzie, VMC and VDL

Infrastructure — 2026-05-15T17:24:23Z

On Friday, May 15, 2026 at 1:16 PM, we have some updated information regarding the incident detected with Wired Network and Wireless Network. Wired and Wireless is now available. If you continue having trouble connecting, try restarting your device, and reconnecting to the network or switching between wireless and wired connections. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:00 PM on Friday, May 15, 2026.

[Incident - Monitoring] Wireless Network and Wired Network Is Experiencing Performance Issues in Angell, Brody Hall, 1855 Place, Spartan Stadium, Kedzie, VMC and VDL

Infrastructure — 2026-05-15T14:32:47Z

On Friday, May 15, 2026 at 10:30 AM, we have some updated information regarding the incident detected with Wired Network and Wireless Network. Wired and Wireless is now available. If you continue having trouble connecting, try reconnecting to the network or switching between wireless and wired connections. The service providers are aware and they are working to resolve the incident. The next update will be provided at 1:00 PM on Friday, May 15, 2026.

[Incident - Investigating] Wireless Network and Wired Network Is Experiencing Performance Issues in Angell, Brody Hall, 1855 Place, Spartan Stadium, Kedzie, VMC and VDL

Infrastructure — 2026-05-15T14:00:03Z

On Friday, May 15, 2026 at 9:02 AM, an incident was reported that impacts Wireless Network and Wired Network in Angell, Brody Hall, 1855 Place, and Spartan Stadium, Kedzie, VMC and VDL. The service providers are aware and they are working to resolve the incident. The next update will be provided at 11:00 AM on Friday, May 15, 2026.

[Incident - Resolved] MSU Guest Account and Affiliate Account Creation Is Unavailable

Information Security — 2026-05-14T17:51:56Z

Full service was restored at 1:07 PM on Thursday, May 14, 2026.

[Incident - Investigating] MSU Guest Account and Affiliate Account Creation Is Unavailable

Information Security — 2026-05-14T14:11:47Z

On Wednesday, May 13, 2026 at 2:00 PM, an incident was reported that impacts MSU Guest Account and Affiliate Account creation. Initial Guest Account creation does not populate in all systems, and new guests and affiliates are unable to sign in. Existing guest accounts and affiliate accounts are able to sign in. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Thursday, May 14, 2026.

[Incident - Resolved] Concur Travel Is Experiencing Performance Issues

Administrative and Business — 2026-05-12T17:35:57Z

On Tuesday, May 12, 2026 at 1:15 PM, the issue affecting expense visibility was resolved. All Concur Travel services are restored to normal operation.

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On Monday, May 11, 2026 at 11:27 AM, an incident was reported that impacts Concur Travel. Expected expenses may not be visible in approval queues. Affected users are advised to try the current workaround which is to click on the 'Print/Share' menu and then view the PDF of each request.
The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Tuesday, May 12, 2026.

[Incident - Investigating] Concur Travel Is Experiencing Performance Issues

Administrative and Business — 2026-05-11T21:51:56Z

On Monday, May 11, 2026 at 11:27 AM, an incident was reported that impacts Concur Travel. Expected expenses may not be visible in approval queues. Affected users are advised to try the current workaround which is to click on the 'Print/Share' menu and then view the PDF of each request.
The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Tuesday, May 12, 2026.

[Incident - Resolved] MSUPayment Is Experiencing Performance Issues

Administrative and Business — 2026-05-10T18:02:04Z

Full service was restored by 2:00 PM on Sunday, May 10, 2026.