MSU Service Status Incidents

[Incident - Resolved] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-19T17:30:22Z

The incident was resolved on Tuesday, May 19, 2026, at 1:26 PM. All affected PowerBI reports are operating normally.

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On Monday, May 18, 2026 at 4:27 PM, a Microsoft Fabric incident was reported that affects PowerBI reports. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 3:00 PM on Tuesday, May 19, 2026.

[Incident - Monitoring] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-19T11:59:08Z

On Monday, May 18, 2026 at 4:27 PM, a Microsoft Fabric incident was reported that affects PowerBI reports. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 3:00 PM on Tuesday, May 19, 2026.

[Incident - Resolved] Wireless Network and Wired Network Are Experiencing Performance Issues

Infrastructure — 2026-05-19T10:52:05Z

Full service was restored by 5:00 PM on Monday, May 18, 2026.

[Incident - Investigating] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T23:55:22Z

[Incident - Resolved] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T20:24:19Z

The Microsoft Fabric incident was resolved on Monday, May 18, 2026 at 4:11 PM. All affected PowerBI reports are operating normally.

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On Monday, May 18, 2026 at 2:01 PM, a Microsoft Fabric incident was reported that impacts PowerBI reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:00 PM on Monday, May 18, 2026.

[Incident - Investigating] PowerBI Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T18:19:23Z

On Monday, May 18, 2026 at 2:01 PM, a Microsoft Fabric incident was reported that impacts PowerBI reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:00 PM on Monday, May 18, 2026.

[Incident - Resolved] SIS Campus Solutions Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T19:32:45Z

Full service was restored at 1:45 PM on Monday, May 18, 2026.

[Incident - Investigating] SIS Campus Solutions Is Experiencing Performance Issues

Administrative and Business — 2026-05-18T16:31:10Z

On Saturday, May 16, 2026 at 10:00 PM, an incident was reported that impacts SIS Campus Solutions. Some users are receiving Data Integrity Errors. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:00 PM on Monday, May 18, 2026.

[Incident - Monitoring] Wireless Network and Wired Network Are Experiencing Performance Issues

Infrastructure — 2026-05-18T18:23:30Z

On Friday, May 15, 2026 at 1:16 PM, we have some updated information regarding the incident detected with the network across campus. Wired and wireless networks are now available. If you continue having trouble connecting, try restarting your device, and reconnecting to the network or switching between wireless and wired connections. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Monday, May 18, 2026.

[Incident - Monitoring] Wireless Network and Wired Network Is Experiencing Performance Issues in Angell, Brody Hall, 1855 Place, Spartan Stadium, Kedzie, VMC and VDL

Infrastructure — 2026-05-15T17:24:23Z

On Friday, May 15, 2026 at 1:16 PM, we have some updated information regarding the incident detected with Wired Network and Wireless Network. Wired and Wireless is now available. If you continue having trouble connecting, try restarting your device, and reconnecting to the network or switching between wireless and wired connections. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:00 PM on Friday, May 15, 2026.

[Incident - Monitoring] Wireless Network and Wired Network Is Experiencing Performance Issues in Angell, Brody Hall, 1855 Place, Spartan Stadium, Kedzie, VMC and VDL

Infrastructure — 2026-05-15T14:32:47Z

On Friday, May 15, 2026 at 10:30 AM, we have some updated information regarding the incident detected with Wired Network and Wireless Network. Wired and Wireless is now available. If you continue having trouble connecting, try reconnecting to the network or switching between wireless and wired connections. The service providers are aware and they are working to resolve the incident. The next update will be provided at 1:00 PM on Friday, May 15, 2026.

[Incident - Investigating] Wireless Network and Wired Network Is Experiencing Performance Issues in Angell, Brody Hall, 1855 Place, Spartan Stadium, Kedzie, VMC and VDL

Infrastructure — 2026-05-15T14:00:03Z

On Friday, May 15, 2026 at 9:02 AM, an incident was reported that impacts Wireless Network and Wired Network in Angell, Brody Hall, 1855 Place, and Spartan Stadium, Kedzie, VMC and VDL. The service providers are aware and they are working to resolve the incident. The next update will be provided at 11:00 AM on Friday, May 15, 2026.

[Incident - Resolved] MSU Guest Account and Affiliate Account Creation Is Unavailable

Information Security — 2026-05-14T17:51:56Z

Full service was restored at 1:07 PM on Thursday, May 14, 2026.

[Incident - Investigating] MSU Guest Account and Affiliate Account Creation Is Unavailable

Information Security — 2026-05-14T14:11:47Z

On Wednesday, May 13, 2026 at 2:00 PM, an incident was reported that impacts MSU Guest Account and Affiliate Account creation. Initial Guest Account creation does not populate in all systems, and new guests and affiliates are unable to sign in. Existing guest accounts and affiliate accounts are able to sign in. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Thursday, May 14, 2026.

[Incident - Resolved] Concur Travel Is Experiencing Performance Issues

Administrative and Business — 2026-05-12T17:35:57Z

On Tuesday, May 12, 2026 at 1:15 PM, the issue affecting expense visibility was resolved. All Concur Travel services are restored to normal operation.

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On Monday, May 11, 2026 at 11:27 AM, an incident was reported that impacts Concur Travel. Expected expenses may not be visible in approval queues. Affected users are advised to try the current workaround which is to click on the 'Print/Share' menu and then view the PDF of each request.
The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Tuesday, May 12, 2026.

[Incident - Investigating] Concur Travel Is Experiencing Performance Issues

Administrative and Business — 2026-05-11T21:51:56Z

On Monday, May 11, 2026 at 11:27 AM, an incident was reported that impacts Concur Travel. Expected expenses may not be visible in approval queues. Affected users are advised to try the current workaround which is to click on the 'Print/Share' menu and then view the PDF of each request.
The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Tuesday, May 12, 2026.

[Incident - Resolved] MSUPayment Is Experiencing Performance Issues

Administrative and Business — 2026-05-10T18:02:04Z

Full service was restored by 2:00 PM on Sunday, May 10, 2026.

[Incident - Investigating] MSUPayment Is Experiencing Performance Issues

Administrative and Business — 2026-05-10T17:11:23Z

On Sunday, May 10, 2026 at 10:02 AM, an incident was reported that impacts MSUPayment. MSUPayment is currently unable to receive data updates from Transact Payments, resulting in delayed updates for systems that rely on this information. Payments will be processed and posted once the issue has been resolved. Affected systems include MSU Parking, ANR Events, EAT at State, and the Veterinary Diagnostics Lab. The service providers are aware and they are working to resolve the incident. The next update will be provided at 2:00 PM on Sunday, May 10, 2026.

[Incident - Resolved] cart.next.msu.edu Is Experiencing Performance Issues

Teaching and Learning — 2026-05-06T16:55:20Z

Full service was restored by 12:55 PM on Wednesday, May 6, 2026.

[Incident - Investigating] cart.next.msu.edu Is Experiencing Performance Issues

Teaching and Learning — 2026-05-06T15:27:36Z

On Wednesday, May 6, 2026 at 10:50 AM, an incident was reported that impacts payments for the Broad College of Business Executive Development Programs at cart.next.msu.edu. The service providers are aware and they are working to resolve the incident. The next update will be provided at 1:00 PM on Wednesday, May 6, 2026.

[Incident - Resolved] AbilityLMS Is Experiencing Performance Issues

Infrastructure — 2026-04-28T17:10:06Z

Full service was restored by 8:30 AM on Tuesday, April 28, 2026.

[Incident - Resolved] Spartan365 Is Experiencing Performance Issues

Communication and Collaboration — 2026-04-27T20:41:59Z

On Monday, April 27, 2026 at 4:19 PM, the incident was resolved. All Spartan365 services have been restored to normal operation.

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On Monday, April 27, 2026 at 2:15 PM, Spartan365 web services, including the online and desktop versions of Copilot, are returning to normal operation. The service providers are continuing to monitor the situation at this time. The next update will be provided at 5:00 PM on Monday, April 27, 2026.

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On Monday, April 27, 2026 at 12:56 PM, an incident was reported that impacts Spartan365. Users who attempt to access Office365 services through the web portal, including 'spartan365.msu.edu' and 'portal.office.com', may encounter the error message 'We are sorry, something went wrong' after the authentication step. Office365 applications installed in computers are not affected at this time. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:00 PM on Monday, April 27, 2026.

[Incident - Identified] AbilityLMS Is Experiencing Performance Issues

Infrastructure — 2026-04-27T19:51:21Z

On Friday, April 24, 2026 at 11:17 AM, an incident was reported that impacts AbilityLMS. AbilityLMS data is unavailable within the EDW service. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Tuesday, April 28, 2026.

[Incident - Monitoring] Spartan365 Is Experiencing Performance Issues

Communication and Collaboration — 2026-04-27T19:16:58Z

On Monday, April 27, 2026 at 2:15 PM, Spartan365 web services, including the online and desktop versions of Copilot, are returning to normal operation. The service providers are continuing to monitor the situation at this time. The next update will be provided at 5:00 PM on Monday, April 27, 2026.

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On Monday, April 27, 2026 at 12:56 PM, an incident was reported that impacts Spartan365. Users who attempt to access Office365 services through the web portal, including 'spartan365.msu.edu' and 'portal.office.com', may encounter the error message 'We are sorry, something went wrong' after the authentication step. Office365 applications installed in computers are not affected at this time. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:00 PM on Monday, April 27, 2026.

[Incident - Investigating] AbilityLMS Is Experiencing Performance Issues

Infrastructure — 2026-04-24T15:54:27Z

[Incident - Resolved] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-17T21:12:28Z

On Friday, April 17, 2026 at 4:45 PM, the PowerBI Premium issue affecting reports for IPF, Health Services, University Advancement, Controller's Office, and Fiscal Officer set of financial reports was resolved. All PowerBI Premium services are restored to normal operation.

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On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers have identified a solution and are currently implementing it. While some workspaces have already been restored, work continues on the remaining areas. The next update will be provided at 5:00 PM on Friday, April 17, 2026.

[Incident - Identified] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-17T18:34:18Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers have identified a solution and are currently implementing it. While some workspaces have already been restored, work continues on the remaining areas. The next update will be provided at 5:00 PM on Friday, April 17, 2026.

[Incident - Resolved] Cognos Is Experiencing Performance Issues

Administrative and Business — 2026-04-17T18:40:59Z

On Friday, April 17, 2026 at 1:45 PM, the incident affecting Cognos was resolved. All Cognos services are now operating normally.

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On Friday, April 17, 2026 at 9:30 AM, we have some updated information regarding the incident detected with Cognos. The service providers are continuing to work on the issue with the unfamiliar sign in screen asking for a User ID and password. You can still access the system by entering your standard NetID and password on this page. The next update will be provided at 12:00 PM on Friday, April 17, 2026.

[Incident - Investigating] Cognos Is Experiencing Performance Issues

Administrative and Business — 2026-04-17T13:34:14Z

On Friday, April 17, 2026 at 9:30 AM, we have some updated information regarding the incident detected with Cognos. The service providers are continuing to work on the issue with the unfamiliar sign in screen asking for a User ID and password. You can still access the system by entering your standard NetID and password on this page. The next update will be provided at 12:00 PM on Friday, April 17, 2026.

[Incident - Investigating] Cognos Is Experiencing Performance Issues

Administrative and Business — 2026-04-16T21:21:48Z

On Thursday, April 16, 2026 at 9:00 AM, an incident was reported that impacts Cognos. Some users are encountering an unfamiliar sign-in screen asking for a User ID and password; however, you can still access the system by entering your standard NetID and password on this page. The service providers are aware of the issue and are currently working on a resolution. The next update will be provided at 9:00 AM on Friday, April 17, 2026.

[Incident - Identified] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-16T20:54:07Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 12:00 PM on Friday, April 17, 2026.

[Incident - Identified] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-16T14:52:15Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Thursday, April 16, 2026.

[Incident - Investigating] Cognos Is Experiencing Performance Issues

Administrative and Business — 2026-04-16T13:47:46Z

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-15T20:46:57Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 12:00 PM on Thursday, April 16, 2026.

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-15T16:44:40Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, Health Sciences, University Advancement, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:00 PM on Wednesday, April 15, 2026.

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-15T12:40:30Z

On Tuesday, April 14, 2026 at 3:45 PM, an incident was reported that impacts PowerBI Premium. Reports for IPF, CHM, UA, and Controller's Office are unreachable, including the Fiscal Officer set of financial reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 12:00 PM (noon) on Wednesday, April 15, 2026.

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-15T01:09:01Z

[Incident - Investigating] PowerBI Premium Is Unavailable

Administrative and Business — 2026-04-14T22:37:28Z

[Incident - Resolved] Wireless Network in South Case Hall Is Unavailable

Infrastructure — 2026-04-09T19:42:10Z

Full service was restored by 3:30 PM on Thursday, April 9, 2026.

[Incident - Investigating] Wireless Network in South Case Hall Is Unavailable

Infrastructure — 2026-04-09T18:58:45Z

On Thursday, April 9, 2026 at 12:00 PM, an incident was reported that impacts Wireless Network in South Case Hall. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM

[Incident - Resolved] Network in 143 Brody Hall Is Unavailable

Infrastructure — 2026-04-09T14:32:16Z

Full service was restored at 10:20 AM on Thursday, April 9, 2026.

[Incident - Identified] Network in 143 Brody Hall Is Unavailable

Infrastructure — 2026-04-09T13:58:44Z

On Thursday, April 9, 2026 at 8:00 AM, an incident was reported that impacts networking in room 143 at Brody Hall. The service providers are aware and they are working to resolve the incident. The next update will be provided at 10:30 AM on Thursday, April 9, 2026.

[Incident - Resolved] Virtual Desktop (VDI) Is Unavailable

Infrastructure — 2026-04-09T13:52:20Z

Full service was restored to Virtual Desktop (VDI) at 09:45 AM on April 9. 2026.

[Incident - Investigating] Virtual Desktop (VDI) Is Unavailable

Infrastructure — 2026-04-09T13:02:10Z

On Thursday, April 9, 2026 at 9:00 AM, we have some updated information regarding the incident detected with Virtual Desktop (VDI). Service sponsors are continuing to investigate. The next update will be provided at 10:00 AM on Thursday, April 9, 2026.

[Incident - Investigating] Wired Network in Brody Hall Is Unavailable

Infrastructure — 2026-04-09T12:24:39Z

On Thursday, April 9, 2026 at 8:00 AM, an incident was reported that impacts Wired Network in Brody Hall. Wired Network is unavailable after scheduled maintenance. The service providers are aware and they are working to resolve the incident. The next update will be provided at 9:00 AM on Thursday, April 9, 2026.

[Incident - Investigating] Virtual Desktop (VDI) Is Unavailable

Infrastructure — 2026-04-09T11:44:57Z

On Wednesday, April 8, 2026 at 8:14 PM, an incident was reported that impacts Virtual Desktop (VDI). The service providers are aware and they are working to resolve the incident. The next update will be provided at 9:00 AM on Thursday, April 9, 2026.

[Incident - Resolved] EBS Portal Is Experiencing Performance Issues

Administrative and Business — 2026-04-01T18:14:50Z

Full service was restored at 2:11 PM on Wednesday, April 1, 2026.

[Incident - Investigating] EBS Portal Is Experiencing Performance Issues

Administrative and Business — 2026-04-01T17:52:03Z

On Wednesday, April 1, 2026 at 12:55 PM, an incident was reported that impacts EBS Portal. This incident is affecting the display of PDF documents in the HR/Payroll System.This impacts Earnings Statements, Benefits Statements, Time Statement, and forms through the HR/Payroll Inbox, HR Forms Workflow Report, among others. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:00 PM on Wednesday, April 1, 2026.

[Incident - Resolved] Concur Travel Is Experiencing Performance Issues

Administrative and Business — 2026-03-30T19:45:08Z

Full service was restored at 2:50 PM on Monday, March 30, 2026.

[Incident - Investigating] Concur Travel Is Experiencing Performance Issues

Administrative and Business — 2026-03-30T17:58:43Z

On Monday, March 30, 2026 at 10:02 AM, an incident was reported that impacts Concur Travel. Users may receive an error message when generating expense reports. The service providers are aware and they are working to resolve the incident. The next update will be provided at 3:30 PM on Monday, March 30, 2026.