MSU Service Status Incidents

[Incident - Resolved] SMS code delivery is delayed for Okta MFA

Information Security — 2026-10-03T15:58:11Z

The incident was resolved on Saturday, October 3, 2026, at 11:45 AM Eastern time. SMS codes are arriving in a normal time frame and can be used for Okta MFA again. Users are still advised to register additional security methods such as Okta Verify.

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On Friday, October 2, 2026, at 1:20 PM, an incident was reported that impacts MSU Unified Login (Okta). Multiple users across different phone carriers report significant delays in delivery of SMS codes used for Okta MFA. Phone Voice, Okta Verify, and other security methods are working normally, and affected users are advised to switch to another security method and/or register additional options. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Saturday, October 3, 2026.

[Incident - Investigating] SMS code delivery is delayed for Okta MFA

Information Security — 2026-10-02T21:02:45Z

On Friday, October 2, 2026 at 1:20 PM, an incident was reported that impacts MSU Unified Login (Okta). Multiple users across different phone carriers report significant delays in delivery of SMS codes used for Okta MFA. Phone Voice, Okta Verify, and other security methods are working normally, and affected users are advised to switch to another security method and/or register additional options. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Saturday, October 3, 2026.

[Incident - Identified] Required Password Reset for All MSU Accounts

Information Security — 2026-10-01T22:27:42Z

On Thursday October 1, 2026, at 5:00 PM an email was sent to all MSU users, including students, faculty, and staff, that they are being prompted to reset their NetID password. The university became aware of suspicious cybersecurity activity and is taking proactive steps to protect university accounts and systems. Based on the investigation to date, there is no evidence that other MSU data has been accessed, changed, or stolen.

[Incident - Identified] Enterprise Data Warehouse (EDW) Is Experiencing Performance Issues

Administrative and Business — 2026-09-29T17:56:40Z

On Tuesday, September 29, 2026 at 11:15 AM, an incident was reported that impacts Enterprise Data Warehouse (EDW). To address this, another sync process is scheduled to run tonight. HR and Finance users may see data inconsistencies until the sync re-completes tomorrow. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 8:00 AM on Wednesday, September 30, 2026.

[Incident - Resolved] CampusAD Authentication Is Experiencing Performance Issues

Information Security — 2026-09-29T12:28:43Z

Full service was restored by 8:00 AM on Tuesday, September 29, 2026.

[Incident - Investigating] CampusAD Authentication Is Experiencing Performance Issues

Information Security — 2026-09-29T00:37:35Z

On Sunday, September 27, 2026 at 5:00 PM, an incident was reported that impacts Campus AD authentication. On-campus users may experience longer wait times when logging into campus computers or accessing services that rely on Campus AD authentication. The service providers are aware and they are working to resolve the incident. The next update will be provided at 5:00 PM on Tuesday, September 29, 2026.

[Incident - Investigating] CampusAD Authentication Is Experiencing Performance Issues

Information Security — 2026-09-27T22:16:35Z

[Incident - Resolved] CampusAD External Access Is Experiencing Performance Issues

Information Security — 2026-09-22T19:55:50Z

Full service was restored by 3:50 PM on Tuesday, September 22, 2026.

[Incident - Investigating] CampusAD External Access Is Experiencing Performance Issues

Information Security — 2026-09-22T16:12:52Z

On Tuesday, September 22, 2026 at 11:50 AM, an incident was reported that impacts off-campus access to CampusAD. Users attempting to access resources that rely on 'campusad.msu.edu' may experience connection failures, name resolution issues, or inability to reach the service when off campus. On-campus access is not impacted at this time. Affected users are advised to connect to the MSU VPN and then retry.

The service providers are aware, and they are working to resolve the incident. The next update will be provided at 4:00 PM on Tuesday, September 22, 2026.

[Incident - Resolved] Some Services Are Unavailable

Infrastructure — 2026-09-22T13:34:27Z

Full service was restored by 9:00 AM on Tuesday, September 22, 2026.

[Incident - Monitoring] Some Services Are Unavailable

Infrastructure — 2026-09-21T20:38:19Z

As of 3:30 AM on Sunday, September 20, 2026, power has been restored following the campus-wide outage. University teams continue working to restore IT systems and services affected by the disruption. While progress has been made, some systems and services may experience limited functionality as recovery efforts continue. The next update will be provided by 9:00 AM on Tuesday, September 22, 2026, or sooner if significant new information becomes available.

[Incident - Identified] Some Services Are Unavailable

Infrastructure — 2026-09-21T16:01:38Z

As of 3:30 AM on Sunday, September 20, 2026, power has been restored following the campus-wide outage. University teams continue working to restore IT systems and services affected by the disruption. While progress has been made, some systems and services remain unavailable or are experiencing limited functionality as recovery efforts continue. Members of the campus community may continue to encounter service interruptions while systems are brought back online and validated. The next update will be provided by 4:00 PM on Monday, September 21, 2026, or sooner if significant new information becomes available.

[Incident - Identified] Some Services Are Unavailable

Infrastructure — 2026-09-21T14:23:23Z

As of 3:30 AM on Sunday, September 20, 2026, power has been restored following the campus-wide outage. University teams continue working to restore IT systems and services affected by the disruption. While progress has been made, some systems and services remain unavailable or are experiencing limited functionality as recovery efforts continue. Members of the campus community may continue to encounter service interruptions while systems are brought back online and validated. The next update will be provided by 12:00 PM (noon) on Monday, September 21, 2026, or sooner if significant new information becomes available.

[Incident - Identified] Some Services Are Unavailable

Infrastructure — 2026-09-21T12:01:55Z

As of 3:30 AM on Sunday, September 20, 2026, power has been restored following the campus-wide outage. University teams continue working to restore IT systems and services affected by the disruption. While progress has been made, some systems and services remain unavailable or are experiencing limited functionality as recovery efforts continue. Members of the campus community may continue to encounter service interruptions while systems are brought back online and validated. The next update will be provided by 10:00 AM on Monday, September 21, 2026, or sooner if significant new information becomes available.

[Incident - Identified] Some Services Are Unavailable

Infrastructure — 2026-09-21T01:12:01Z

As of 3:30 AM on Sunday, September 20, 2026, power has been restored following the campus-wide outage. University teams continue working to restore IT systems and services affected by the disruption. Although power has been restored, recovery of technology services is expected to continue throughout Sunday and into the start of the week. Members of the campus community may continue to experience service interruptions or limited functionality as systems are brought back online. The next update will be provided by 8:00 AM on Monday, September 21, 2026, or sooner if significant new information becomes available.

[Incident - Identified] Some Services Are Unavailable

Infrastructure — 2026-09-20T21:51:42Z

As of 3:30 AM on Sunday, September 20, 2026, power has been restored following the campus-wide outage. Restoration efforts are progressing well, and most affected systems have returned to normal operation. Some services remain in the recovery process, and technical teams continue to work toward full restoration. The next update will be provided by 8:00 PM on Sunday, September 20, 2026, or sooner if significant new information becomes available.

[Incident - Identified] Some Services Are Unavailable

Infrastructure — 2026-09-20T17:53:02Z

As of 3:30 AM on Sunday, September 20, 2026, power has been restored following the campus-wide outage. Restoration efforts are progressing well, and most affected systems have returned to normal operation. Some services remain in the recovery process, and technical teams continue to work toward full restoration. The next update will be provided by 6:00 PM on Sunday, September 20, 2026, or sooner if significant new information becomes available.

Incident - Identified] Some Services Are Unavailable

Infrastructure — 2026-09-20T16:11:13Z

As of 3:30 AM on Sunday, September 20, 2026, power has been restored following the campus-wide outage. Restoration efforts are progressing well, and most affected systems have returned to normal operation. Some services remain in the recovery process, and technical teams continue to work toward full restoration. The next update will be provided by 2:00 PM on Sunday, September 20, 2026, or sooner if significant new information becomes available.

Incident - Identified] Some Services Are Unavailable

Infrastructure — 2026-09-20T07:32:10Z

As of 3:30 AM on Sunday, September 20, 2026, power has been restored following the campus-wide outage. Restoration efforts are progressing well, and most affected systems have returned to normal operation. Some services remain in the recovery process, and technical teams continue to work toward full restoration. The next update will be provided by 12:00 PM (noon) on Sunday, September 20, 2026, or sooner if significant new information becomes available.

Incident - Identified] Wired Network Is Unavailable

Infrastructure — 2026-09-20T07:14:22Z

On Saturday, September 19, 2026 at 11:45 PM, we have some updated information regarding the network on campus. A power outage is affecting internet access across campus. The service providers are aware and they are working to resolve the incident. The next update will be provided at 4:00 AM on Sunday, September 20, 2026.

Incident - Identified] Wired Network Is Unavailable

Infrastructure — 2026-09-20T05:55:22Z

Incident - Identified] Wired Network Is Unavailable

Infrastructure — 2026-09-20T03:49:45Z

Incident - Investigating] Wired Network Is Unavailable

Infrastructure — 2026-09-20T01:15:16Z

On Saturday, September 19, 2026 at 7:52 PM, we have some updated information regarding the incident detected with Wired Network. A Power Outage is affecting Network in Multiple Locations The service providers are aware and they are working to resolve the incident. The next update will be provided at 10:00 PM on Saturday, September 19, 2026.

Incident - Investigating] Wired Network Is Unavailable

Infrastructure — 2026-09-19T21:54:46Z

On Saturday, September 19, 2026 at 5:51 PM, we have some updated information regarding the incident detected with Wired Network. A Power Outage is affecting Network in Multiple Locations The service providers are aware and they are working to resolve the incident. The next update will be provided at 8:00 PM on Friday, September 18, 2026.

Incident - Investigating] Wired Network Is Unavailable

Infrastructure — 2026-09-19T20:48:26Z

On Saturday, September 19, 2026 at 4:00 PM, an incident was reported that impacts Wired Network. A power outage is affecting network in multiple locations The service providers are aware and they are working to resolve the incident. The next update will be provided at 6:00 PM on Saturday, September 19, 2026.

[Incident - Resolved] Athena Performance Issues

Administrative and Business — 2026-09-10T12:38:10Z

Full service was restored at 8:30 AM on Thursday, September 10, 2026.

[Incident - Investigating] Athena Is Experiencing Performance Issues

Administrative and Business — 2026-09-10T12:06:29Z

On Thursday, September 10, 2026 at 7:37 AM, an incident was reported that impacts Athena. The Athena redirect link, https://msuhealth.hc.msu.edu/, is unavailable from campus connections, but available off campus. Direct link to Athena is available on Campus. The service providers are aware and they are working to resolve the incident. The next update will be provided at 10:00 AM on Thursday, September 10, 2026.

[Incident - Resolved] Wired Network Is Unavailable in MSU Tennis Center

Infrastructure — 2026-09-04T16:04:25Z

Full service was restored at 11:20 AM on Friday, September 4, 2026.

[Incident - Resolved] MSU Okta MFA SMS Is Experiencing Performance Issues

Information Security — 2026-09-04T14:27:08Z

On Friday, September 4, 2026, at 10:15 AM, the incident affecting Okta SMS code delivery was resolved. SMS codes sent to Verizon customers during Okta MFA login are no longer delayed. All MSU Okta services are operating normally.

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On Wednesday, September 2, 2026 at 12:35 PM, an incident was reported that impacts MSU Unified Login (Okta). SMS code delivery during MFA login is extremely delayed. Affected carriers include Verizon but others may also be impacted. Users are advised to switch to the MFA phone [Voice] option or another security method such as the Okta Verify app. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Thursday, September 3, 2026.

[Incident - Resolved] ChatGPT EDU Is Unavailable

Administrative and Business — 2026-09-04T13:24:50Z

On Thursday, September 3, 2026 at 1:15 PM, the incident was resolved. ChatGPT EDU is operating normally.

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On Thursday, September 3, 2026 at 11:32 AM, an incident was reported that impacts ChatGPT EDU. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 2:00 PM on Thursday, September 3, 2026.

[Incident - Identified] Wired Network Is Unavailable in MSU Tennis Center

Infrastructure — 2026-09-04T13:22:18Z

On Friday, September 4, 2026 at 9:18 AM, we have some updated information regarding the incident detected with Wired Network. Service to most buildings has been restored. MSU Tennis Center network remains unavailable. The service providers are aware and they are working to resolve the incident. The next update will be provided at 11:00 AM on Friday, September 4, 2026.

[Incident - Investigating] Wired Network Is Unavailable in Multiple Locations

Infrastructure — 2026-09-04T12:24:20Z

On Friday, September 4, 2026 at 7:00 AM, an incident was reported that impacts Wired and Wireless Network. The service providers are aware and they are working to resolve the incident.

The following buildings are affected:
Spartan Village, Including Spartan Child Development Center
1407 S Harrison
Stadium Tower
MSU Tennis Center

The next update will be provided at 10:00 AM on Friday, September 4, 2026.

[Incident - Identified] ChatGPT EDU Is Unavailable

Administrative and Business — 2026-09-03T15:35:01Z

On Thursday, September 3, 2026 at 11:32 AM, an incident was reported that impacts ChatGPT EDU. The service providers are aware and they are working to resolve the incident. The next update will be provided at 2:00 PM on Thursday, September 3, 2026.

[Incident - Resolved] TeamDynamix Is Experiencing Performance Issues

Professional Services — 2026-09-02T20:56:45Z

Full service was restored at 4:45 PM on Wednesday, September 2, 2026.

[Incident - Investigating] TeamDynamix Is Experiencing Performance Issues

Professional Services — 2026-09-02T20:05:01Z

On Wednesday, September 2, 2026 at 3:45 PM, an incident was reported that impacts TeamDynamix (ithelp.msu.edu and tdx.msu.edu). Users may be unable to submit tickets, modify existing tickets, or access the knowledge base. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 5:30 PM on Wednesday, September 2, 2026.

[Incident - Investigating] MSU Okta MFA SMS Is Experiencing Performance Issues

Information Security — 2026-09-02T17:19:56Z

On Wednesday, September 2, 2026 at 12:35 PM, an incident was reported that impacts MSU Unified Login (Okta). SMS code delivery during MFA login is extremely delayed. Affected carriers include Verizon but others may also be impacted. Users are advised to switch to the MFA phone [Voice] option or another security method such as the Okta Verify app. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Thursday, September 3, 2026.

[Incident - Resolved] Multiple Websites Are Unavailable

Communication and Collaboration — 2026-09-01T19:25:36Z

The incident affecting MSU websites was resolved on Tuesday, September 1, 2026, at 3:21 PM. Website services are operating normally.

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On Tuesday, September 1, 2026, at 11:43 AM, an incident was reported that impacts several MSU websites. Multiple websites are unavailable, including 'go.msu.edu', 'search.msu.edu', and 'maps.msu.edu'. Application health is returning to normal; affected users are advised to close their web browsers and sign back into those websites. The service providers are actively monitoring the incident at this time. The next update will be provided at 5:00 PM on Tuesday, September 1, 2026.

[Incident - Resolved] MSU Okta MFA SMS Is Experiencing Performance Issues

Information Security — 2026-09-01T19:14:10Z

Full service was restored by 9:00 AM on Tuesday, September 1, 2026.

[Incident - Resolved] Ability LMS Is Unavailable

Teaching and Learning — 2026-09-01T19:09:21Z

Full service was restored by 12:00 PM (noon) on Tuesday, September 1, 2026.

[Incident - Monitoring] Multiple Websites Are Unavailable

Communication and Collaboration — 2026-09-01T16:34:57Z

On Tuesday, September 1, 2026, at 11:43 AM, an incident was reported that impacts several MSU websites. Multiple websites are unavailable, including 'go.msu.edu', 'search.msu.edu', and 'maps.msu.edu'. Application health is returning to normal; affected users are advised to close their web browsers and sign back into those websites. The service providers are actively monitoring the incident at this time. The next update will be provided at 5:00 PM on Tuesday, September 1, 2026.

[Incident - Investigating] Ability LMS Is Unavailable

Teaching and Learning — 2026-09-01T14:34:05Z

On Tuesday, September 1, 2026, at 10:18 AM, an incident was reported that impacts Ability LMS. The website is accessible, but users may encounter the error "Could not run query" following successful authentication. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 12:00 PM on Tuesday, September 1, 2026.

[Incident - Investigating] MSU Okta MFA SMS Is Experiencing Performance Issues

Information Security — 2026-08-31T21:39:52Z

On Monday, August 31, 2026 at 1:20 PM, an incident was reported that impacts MSU Unified Login (Okta). SMS code delivery during MFA login is extremely delayed. Affected carriers include Cricket, T-Mobile, and Verizon. Users are advised to switch to the MFA phone [Voice] option or another security method such as the Okta Verify app. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 9:00 AM on Tuesday, September 1, 2026.

[Incident - Resolved] Spartan Marketplace Is Experiencing Performance Issues

Administrative and Business — 2026-08-27T16:00:16Z

Spartan Marketplace performance issues were resolved on Thursday, August 27, 2026 at 11:55 AM. The service has been restored to normal operation.

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On Wednesday, August 26, 2026 at 1:20 PM, an incident was reported that impacts Spartan Marketplace. Users may encounter performance issues when placing Marketplace orders. Affected users are advised to check Order History, see if the order(s) are listed, and then submit without placing new orders. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 1:00 PM on Thursday, August 27, 2026

[Incident - Investigating] Spartan Marketplace Is Experiencing Performance Issues

Administrative and Business — 2026-08-27T15:09:54Z

On Wednesday, August 26, 2026 at 1:20 PM, an incident was reported that impacts Spartan Marketplace. Users may encounter performance issues when placing Marketplace orders. Affected users are advised to check Order History, see if the order(s) are listed, and then submit without placing new orders. The service providers are aware, and they are working to resolve the incident. The next update will be provided at 1:00 PM on Thursday, August 27, 2026.

[Incident - Resolved] Ability LMS

Teaching and Learning — 2026-08-25T20:06:08Z

Full service to Ability LMS was restored at 3:47 PM on Tuesday, August 25, 2026. Please reach out to the Ability Helpdesk at orrs.train@msu.edu with any questions.

[Incident - Resolved] Spartan 365 Is Experiencing Performance Issues

Communication and Collaboration — 2026-08-24T22:29:05Z

Full service was restored at 4:00 PM on Monday, August 24, 2026.

[Incident - Investigating] Spartan 365 Is Experiencing Performance Issues

Communication and Collaboration — 2026-08-24T21:25:11Z

On Monday, August 24, 2026 at 2:15 PM, an incident was reported that impacts Spartan 365. Some users are not able to activate new or existing Office 365 licenses, which may cause sign-in failures when accessing Microsoft 365 applications. The service providers are aware and they are working to resolve the incident. The next update will be provided at 7:00 PM on Monday, August 24, 2026.

[Incident - Resolved] GitLab Is Unavailable

Administrative and Business — 2026-08-24T14:23:03Z

Full service was restored at 10:02 AM on Monday, August 24, 2026.

[Incident - Investigating] GitLab Is Unavailable

Administrative and Business — 2026-08-24T13:23:40Z

On Monday, August 24, 2026 at 9:22 AM, an incident was reported that impacts GitLab. The service providers are aware and they are working to resolve the incident. The next update will be provided at 12:00 PM on Monday, August 24, 2026.

[Incident - Identified] Ability LMS Is Experiencing Performance Issues

Teaching and Learning — 2026-08-21T14:05:08Z

On Friday, August 21, 2026, at 10:03 AM, we have some updated information regarding the incident detected with Ability LMS. The Ability LMS upgrade is complete, and the system is available for use. However, automated communications from Ability to learners have not yet resumed.

The service providers are aware and they are working to resolve the incident. The next update will be provided at 11:00 AM on Wednesday, August 26, 2026.